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Document VersionRelease DateDetails5December 13, 2023Revised the list of controllers in the Scope section and the list of servers and controllers in the Affected Products list.4November 15, 2023Added SPP 2023.03.00.00 to the Description section, revised the first sentence of the Resolution section, and changed the firmware version to 5.61 in the Description and Resolution sections.3October 18, 2023Changed the Smart Array controller firmware to 6.22 and added SPP 2022.09.01.00 in the first sentence of the Resolution section that resolves the issue.2March 16, 2023Changed the Smart Array Controller Firmware Package to v5.61 in the Title.1March 13, 2023Original Document Release.While performing Patch Bundle for Gen10, Gen10 Plus Service Pack for ProLiant (SPP) 2022.09.01.00 or SPP 2023.03.00.00, flashing with a custom SPP build on Gen10 and Gen10 Plus servers with HPE Smart Array controllers, "Update returned an error or Deployment error" of component HPE_SR_Gen10_5.61_A displays when the installed firmware version is earlier than 5.61.This issue occurs because the minimum version 5.61 of the Smart Array controller firmware components is not present in the Patch Bundle for Gen10 and Gen10 Plus SPP 2022.09.01.00 pre-requisite folder.See the deployment errors in the following images for details.
Any of the following Smart Array controllers:HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller (869083-B21)HPE Smart Array P408e-p Special ControllerHPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller (869081-B21)HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller (830824-B21)HPE Smart Array E208e-p Special ControllerHPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208i-a Special ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular ControllerHPE Smart Array E208i-p Special ControllerHPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller
The Smart Array controller firmware component in Gen10 and Gen10 Plus September MSB 2023 SPP 2023.09.00.00 (or later) resolves this issue.As a workaround, if the above errors are seen, use the following links to download and install the minimum Smart Array controller firmware component version 5.61, and update all of the controllers.Online ROM Flash Component linksOnline ROM Flash Component for Windows (x64)Online ROM Flash Component for Linux (x64)Online ROM Flash Component for VMware ESXiFirmware Smart Component Installation InstructionsOnline ROM Flash Component for Windows (x64):Place the Smart Component in a temporary directory.Double-click on the Smart Component.Follow the directions given by the Smart Component.Reboot the system for firmware to take effect immediately.Linux:Updating firmware with rpm installed:Install the firmware rpm using the command,rpm -ivh <rpm_filename>. This extracts the contents of the rpm to theusr/lib/x86_64-linux-gnulocation.TheCPXXXXXX.scexescript is located in thescexe-compatfolder. The actual name of thefirmware-smartarray-xxxxxxxxxx-*folder is based on the version of the rpm installed in the first step above.To install firmware, execute ONE of the following commands:./CPXXXXXX.scexein theusr/lib/x86_64-linux-gnu/scexe-compatlocation, (OR)./setupin theusr/lib/x86_64-linux-gnu/firmware-smartarray-xxxxxxxxxx-*locationUpdating firmware without installing the rpm:Extract the contents of the rpm using the command:rpm2cpio <rpm_filename>.rpm | cpio -id. This extracts the contents of the rpm tousrfolder in the current directory.Navigate to theusr/lib/x86_64-linux-gnu/firmware-smartarray-xxxxxxxxxx-*location and run./setupto update the firmware. The actual name of thefirmware-smartarray-xxxxxxxxxx-*folder is based on the version of the rpm installed in the step above.VMware:Log in as root. (You must be logged in as root to apply the update.)Place the Smart Component zip file in a temporary directory.Unzip the fileCPXXXXXX.zip.Ensure thatCPXXXXXX.vmexeis executable by using the command,chmod +x CPXXXXXX.vmexeFrom the same directory, execute the Smart Component. For example, execute./CPXXXXXX.vmexeFollow the directions given by the Smart Component.After installing the minimum component version, firmware package 5.61 or future released firmware versions can be directly flashed to the controller via iLO without any OS dependency.Flash the firmware package component:Option 1: DownloadHPE Smart Array Firmware Package 5.61and upgrade manually.Firmware package installation instructionsFlash the PLDM firmware using any of the following methods:To flash this firmware package, use the followingiLOrestcommand. See iLO Restful Interface tool to download the latest version of the iLOrest tool.Localhost OS example:ilorest flashfwpkg <file_name.fwpkg>Remote example:ilorest flashfwpkg <file_name.fwpkg> --url <iLO6_IP_Address> -u <iLO6_username> -p <iLO6_password>This firmware package can also be installed with the latest version of Smart Update Manager (SUM).Supplemental updates for supported ProLiant servers and options can be done by using SUM, which is found on the Service Pack for ProLiant (SPP) ISO.Place the Service Pack for ProLiant on a USB key using the USB Key Creator Utility.Place the desired firmware packages and components to be updated in the directory\packageson the USB key.Update the firmware and software in the usual manner.Reboot your system for the update to take effect immediately.Flash from iLO GUI.Browse iLO IP using any browser and login using the credentialMake sure the PLDM supported adapter is present in the serverGo to iLO GUI.Click onFirmware and OS softwarefrom left side of the screen.Click onUpdate Firmware.Click onChoose File, and browse to the supported PLDM fileClick on theFlashbutton.The Update status will be shown at the top, and a log entry can be seen in the Integrated Management Log (IML).Reboot the server for the firmware update to take effect.Option 2: Relaunch the Patch Bundle for Gen10 Plus SPP 2022.09.01.00 on Gen10 and Gen10 Plus servers using a custom SPP to flash firmware package 5.61 again.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Red Hat Enterprise Linux 7 Server, Red Hat Enterprise Linux 8 Server, Red Hat Enterprise Linux 9, SUSE Linux Enterprise Server 12, SUSE Linux Enterprise Server 15, VMware ESXi 7.0, VMware ESXi 8.0
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