OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails41/12/2023Updated Step 2 in the Resolution, also perform an MCTP factory reset.311/17/2020Updated the Resolution with the steps where to locate MCTP in iLO 5.209/14/2020Updated the Resolution with the permanent fix, iLO 5 firmware v2.30107/20/2020Original document releaseOn an HPE system with HPE Integrated Lights-Out 5 (iLO 5) firmware v2.16 (or earlier), the following false caution messages may display in the iLO 5 Event log in a certain scenario:The iLO health monitoring status of the device / adapter located inEmbedded is not responsive.The iLO health monitoring status of the device / adapter located inSlotx is not responsive.Figure 1: iLO Event LogThis has been observed on HPE systems with multiple HPE Smart Array controllers installed.The false caution messages can be ignored if the system is otherwise functioning as expected.
Any HPE system with iLO 5 firmware v2.16 (or earlier).
To avoid the false caution messages, update to iLO 5 v2.30. As a workaround, if the system is functioning as expected, ignore the caution messages.This has been observed on HPE systems with multiple HPE Smart Array controllers installed.Perform the following to disable the Management Component Transport Protocol (MCTP)and stop the false caution messages:From the iLO 5 management interface: Click System Information in the navigation tree, click the Device Inventory tab. Click Discovery.Disable the MCTP and wait for two minutes. Perform an MCTP factory reset. Enable the MCTP. The device should be displayed again.Reset iLO 5.Reboot the OS.To download iLO 5 v2.30, perform the following steps:Click the following link:http://www.hpe.com/support/ilo5The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page:For further filtering if needed - Select the specific Operating System from the Operating Environment.Locate and select the HPE Integrated Lights-Out 5 v2.30 firmware.click the Revision History tab to locate the latest version.For more important information, review the Release Notes tab.Click the Download button.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.To search for additional advisories related to iLO 5, use the following search string:+Advisory +ProLiant -"Software and Drivers" +iLO 5
Operating Systems Affected:Not Applicable
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