Info
On certain HPE ProLiant, Synergy and Apollo Gen10 server platforms listed in the Scope section below, a "Generic - SD/MMC CRW USB Device" will be visible in the Operating System (OS), pre-boot utilities, and pre-boot applications. The device refers to the SD/MMC internal card reader provided by the server. Even if the SD card or media is not present, the reader device will be visible.
The OS and pre-boot utilities/applications may treat this device as a USB storage device. Any attempts to read or boot from the device will fail due to missing media.
Scope
Any of the following HPE Gen10 server platforms where the SD card reader slot is empty will present the USB device reader to all Operating Systems and pre-boot applications:
HPE ProLiant DL360 Gen10 Server
HPE ProLiant DL380 Gen10 Server
HPE ProLiant DL385 Gen10 Server
HPE ProLiant DL560 Gen10 Server
HPE ProLiant DL580 Gen10 Server
HPE ProLiant ML350 Gen10 Server
HPE ProLiant XL170r Gen10 Server
HPE ProLiant XL190r Gen10 Server
HPE ProLiant XL450 Gen10 Server
HPE Synergy 660 Gen10 Compute Module
HPE Synergy 480 Gen10 Compute Module
Resolution
If there is no SD media present in the card reader, the device can be disabled in the UEFI System Utilities Platform Configuration (RBSU). Disabling the empty card reader device will remove the device from the system and prevent the OS and pre-boot applications from presenting the empty reader device.
The device disable setting is located at the following menu in Platform Configuration (RBSU):
[System Options] -> [USB Options] -> [Internal SD Card Slot]
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
Proactive Updates Subscription Form.
NAVIGATION TIP
: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the
Navigation Tips document
.
SEARCH TIP
: For hints on locating similar documents on HPE.com, refer to the
Search Tips Document
.
