Info
Pushing the power button may not power off or power on the HPE StoreEver 1U Rack Mount Kit. The power button may become unresponsive. The following conditions may occur:
If the power is on, the power stays on and backups are not affected.
If the power button is on, the power button may not be able to turn off the kit.
If the power button is off, the power button may not be able to turn on the kit.
Unplugging then re-plugging the power cord corrects the power button functionality.
Scope
The following products could be affected by this issue:
AE459B HPE StoreEver 1U SAS Rack Mount Kit
A8007B HPE StoreEver 1U USB Rack-mount Kit
BC029A HPE StoreEver 1U Generic Rack Mount Kit
C0L99A HPE StoreEver LTO-6 Ultrium 6250 Tape Drive in a 1U Rack Mount Kit
EH946C HPE StoreEver LTO-4 Ultrium 1760 SAS (1) in a 1U Rack Mount Kit
EJ014B HPE StoreEver LTO-5 Ultrium 3000 SAS Tape Drive in a 1U Rack Mount Kit
403721-003 HPE StoreEver 1U Rack Mount Chassis
Resolution
HPE recommends the following steps to recover the power button that is not functioning:
Ensure all backup jobs are halted.
Unplug the power cord connected to the HPE StoreEver 1U Rack Mount Kit.
Wait 15 seconds. Plug the power cord back into the HPE StoreEver 1U Rack Mount Kit.
The power button should now be responsive.
NOTE
: Do not replace the HPE StoreEver 1U Rack Mount Kit if the above steps resolve the power button unresponsive issue.
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