OPERATIONAL DEFECT DATABASE
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HPE SimpliVity 380 Gen10 systems in an XL configuration may fail deployment with the following message displayed in the SimpliVity Deployment Manager:step 29 of 30 - Cannot connect to Virtual Controller after rebooting itThe deployment fails due to a system parameter that was set incorrectly during the manufacturing process.NOTE: Only HPE SimpliVity 380 Gen10 systems manufactured in an XL configuration are affected by this issue. XS, S, M, and L configurations are not impacted.
Any HPE SimpliVity 380 Gen10 Nodes in a XL configuration, Product Model Q8D81A.Important: Only units manufactured from 01 March 2018 through 12 July 2018 are impacted.
Click on the following URL to locate the HPE Customer Support phone number in your country:https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW.NOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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