BugZero | F5 BugID 928389 - GUI becomes inaccessible after importing certifica...

F5 - Defect ID: 928389

GUI becomes inaccessible after importing certificate under import type 'certificate'

F5 - Defect ID: 928389

GUI becomes inaccessible after importing certificate under import type 'certificate'

Last updated on July 28th, 2026

BugZero Risk Score
6.9 Medium

Overall: 6.9

Severity: 7.3

Community: 4.2

Lifecycle: 8.7

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Bug Details

Priority: 3-Major
Status: Resolved
Impact Category: TMOS

Description

Symptoms

After importing a new certificate, httpd goes down and the GUI becomes inaccessible.

Impact

The GUI is inaccessible as soon as you import a new device certificate using import-type 'Certificate'.

Conditions

Upload new certificate using Import-type 'Certificate' option.

Workaround

Manually copy the matching key to /config/httpd/conf/ssl.key/server.key and restart apache (bigstart restart httpd) If you do not have the matching key, generate a new key/cert pair from the command line by following K9114

Fix Information

None

Change history

Links

Original Vendor Announcement

Relevant Products

Click on a version to see all relevant bugs

Affected versions:12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 hf1, 13.0.0 hf2, 13.0.0 hf3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6, 13.1.4, 13.1.4.1, 13.1.5, 13.1.5.1, 14.0.0, 14.0.0.1, 14.0.0.2, 14.0.0.3, 14.0.0.4, 14.0.0.5, 14.0.1, 14.0.1.1, 14.1.0, 14.1.0.1, 14.1.0.2, 14.1.0.3, 14.1.0.5, 14.1.0.6, 14.1.2, 14.1.2.1, 14.1.2.2, 14.1.2.3, 14.1.2.4, 14.1.2.5, 14.1.2.6, 14.1.2.7, 14.1.2.8, 14.1.3, 14.1.3.1, 14.1.4, 14.1.4.1, 14.1.4.2, 14.1.4.3, 14.1.4.4, 14.1.4.5, 14.1.4.6, 14.1.5, 14.1.5.1, 14.1.5.2, 14.1.5.3, 14.1.5.4, 14.1.5.6, 15.0.0, 15.0.1, 15.0.1.1, 15.0.1.2, 15.0.1.3, 15.0.1.4, 15.1.0, 15.1.0.1, 15.1.0.2, 15.1.0.3, 15.1.0.4, 15.1.0.5, 15.1.1, 15.1.2, 15.1.2.1, 15.1.3, 15.1.3.1, 15.1.4, 15.1.4.1, 15.1.5, 15.1.5.1, 15.1.6, 15.1.6.1, 15.1.7, 15.1.8, 15.1.8.1, 15.1.8.2, 15.1.9, 15.1.9.1, 15.1.10, 15.1.10.2, 15.1.10.3, 15.1.10.4, 15.1.10.5, 15.1.10.6, 15.1.10.7, 15.1.10.8, 16.0.0, 16.0.0.1, 16.0.1, 16.0.1.1, 16.0.1.2, 16.1.0, 16.1.1, 16.1.2, 16.1.2.1, 16.1.2.2, 16.1.3, 16.1.3.1, 16.1.3.2, 16.1.3.3, 16.1.3.4, 16.1.3.5, 16.1.4, 16.1.4.1, 16.1.4.2, 16.1.4.3, 16.1.5, 16.1.5.1, 16.1.5.2, 16.1.6, 16.1.6.1, 17.0.0, 17.0.0.1, 17.0.0.2, 17.1.0, 17.1.0.1, 17.1.0.2, 17.1.0.3, 17.1.1, 17.1.1.1, 17.1.1.2, 17.1.1.3, 17.1.1.4, 17.1.2, 17.1.2.1, 17.1.2.2, 17.1.3, 17.1.3.1, 17.1.3.2, 17.1.3.4, 17.5.0, 17.5.1, 17.5.1.2, 17.5.1.3, 17.5.1.4, 17.5.1.5, 17.5.1.6, 17.5.1.8, 21.0.0, 21.0.0.1, 21.0.0.2, 21.0.0.3

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Fixed versions: No known fixed versions

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F5 - Defect ID: 928389

GUI becomes inaccessible after importing certificate under import type 'certificate'

F5 - Defect ID: 928389

GUI becomes inaccessible after importing certificate under import type 'certificate'

Last updated on July 28th, 2026

BugZero Risk Score6.9 Medium

Bug Details

Symptoms

Impact

Conditions

Workaround

Fix Information

Links

Top F5 Defects

Ready to prevent the next vendor outage?

F5 - Defect ID: 928389

GUI becomes inaccessible after importing certificate under import type 'certificate'

F5 - Defect ID: 928389

GUI becomes inaccessible after importing certificate under import type 'certificate'

Last updated on July 28th, 2026

BugZero Risk Score6.9 Medium

Bug Details

Symptoms

Impact

Conditions

Workaround

Fix Information

Links

Top F5 Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
6.9 Medium

BugZero Risk Score
6.9 Medium