BugZero | F5 BugID 553925 - Manual upgrade of Edge Client fails in some cases ...

F5 - Defect ID: 553925

Manual upgrade of Edge Client fails in some cases on Windows

F5 - Defect ID: 553925

Manual upgrade of Edge Client fails in some cases on Windows

Last updated on July 18th, 2026

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 4.2

Lifecycle: 7.0

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Bug Details

Priority: 3-Major
Status: Verified
Impact Category: Access Policy Manager

Description

Symptoms

Manual upgrade of BIG-IP Edge Client for Windows fails and this message displays "Newer version of this product is already installed."

Impact

Edge Client cannot be upgraded.

Conditions

Edge Client version 11.2.0. Version 12.0 is installed. User tries to upgrade Edge Client by running a newer installer package of Edge Client.

Workaround

Uninstall and reinstall Edge Client or use the installer service component for automatic update of Edge Client.

Fix Information

Fixed installer package.

Change history

Links

Original Vendor Announcement

Relevant Products

Click on a version to see all relevant bugs

Affected versions:11.5.1, 11.5.1 hf1, 11.5.1 hf2, 11.5.1 hf3, 11.5.1 hf4, 11.5.1 hf5, 11.5.1 hf6, 11.5.1 hf7, 11.5.1 hf8, 11.5.1 hf9, 11.5.1 hf10, 11.5.1 hf11, 11.5.2, 11.5.2 hf1, 11.5.3, 11.5.3 hf1, 11.5.3 hf2, 11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 11.6.1, 11.6.1 hf1, 11.6.1 hf2, 11.6.2, 11.6.2 hf1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 hf1, 12.0.0 hf2, 12.0.0 hf3, 12.0.0 hf4

Fixed versions: 12.1.0

Relevant Products

Click on a version to see all relevant bugs

Fixed versions: 12.1.0

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F5 Integration

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F5 Integration

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BugZero Plan

Streamline upgrades with automated vendor bug scrubs

BugZero Plan

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F5 - Defect ID: 553925

Manual upgrade of Edge Client fails in some cases on Windows

F5 - Defect ID: 553925

Manual upgrade of Edge Client fails in some cases on Windows

Last updated on July 18th, 2026

BugZero Risk Score6.7 Medium

Bug Details

Symptoms

Impact

Conditions

Workaround

Fix Information

Links

Top F5 Defects

Ready to prevent the next vendor outage?

F5 - Defect ID: 553925

Manual upgrade of Edge Client fails in some cases on Windows

F5 - Defect ID: 553925

Manual upgrade of Edge Client fails in some cases on Windows

Last updated on July 18th, 2026

BugZero Risk Score6.7 Medium

Bug Details

Symptoms

Impact

Conditions

Workaround

Fix Information

Links

Top F5 Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
6.7 Medium

BugZero Risk Score
6.7 Medium