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The Citrix Client Detection process may incorrectly prompt for the installation of client software. As a result of this issue, you may encounter one or more of the following symptoms: During subsequent access sessions, when accessing the Citrix resource, the webtop session displays the following message: -- Citrix client not detected -- Clicking the Skip button of the Citrix client download allows the Citrix session to initiate. -- Enabling the Add APM virtual server to the Internet Explorer Compatibility view setting eliminates the "Citrix client not detected" prompt.
The BIG-IP APM webtop prompts you to install the Citrix client software.
This issue occurs when all of the following conditions are met: -- Your BIG-IP APM system is configured for Citrix replacement mode. -- You are using Internet Explorer 11. -- Citrix client software is installed on your device. -- You establish a new access session and attempt to access the Citrix resource.
To work around this issue, you can add the BIG-IP APM virtual server to the Internet Explorer Compatibility view setting on the client device. Impact of workaround: Performing the suggested workaround should not have a negative impact on your system
The Citrix Client Detection process now correctly prompts for the installation of client software.
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