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The following error message shows up in /var/log/urldbmgr-trace.log: THREAD: 2CDD4700; ERROR; WsFileOpen: Could not open file /var/urldb/staging/current/host.6417.byte.dat.003 THREAD: 2CDD4700; ERROR; WsIndexBuilderOpenFile: Failed to open index file /var/urldb/staging/current/host.6417.byte.dat.003. THREAD: 2CDD4700; ERROR; WsHostIndexV7OpenFile: Failed to open Host index file /var/urldb/staging/current/host.6417.byte.dat.003. THREAD: 2CDD4700; ERROR; WsHostIndexV7BuildProcessTempFiles: Failed to open host index temp file As a result of this error, some requested URL category lookups return "Uncategorized".
Some websites are categorized as "Uncategorized"
The error can happen during index building after a new primary URLDB is downloaded.
1) Stop urldbmgrd: bigstart stop urldb urldbmgrd 2) Delete databases: rm -rf /var/urldb/master/ rm -rf /var/urldb/rtu/ 3) Start urldbmgrd: bigstart start urldb urldbmgrd 4) Force database download: - tmsh command: "modify sys url-db download-schedule urldb download-now true", or - Admin GUI: Access >> Secure Web Gateway >> Database Settings >> Database Download >> Download Now Databases will re-download and index.
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