Symptoms

Unable to re-register Windows client to Avamar grid either using Avamar client tray icon or avagent command-line. In the avagent command-line registration attempt, errors similar to the following are seen: [avagent] sslcertificate::record_error SSL error:'error:0906D06C:PEM routines:PEM_read_bio:no start line' avagent Error <7530>: Unable to register, no response from Administrator :28001 Re-register the Windows client from the Avamar client tray icon, a similar message appears. The workarounds mentioned below do not resolve the issue. Renaming/deleting the CID.bin file in the avs\var directoryDeactivating/retiring the client name in the Avamar Administrator UIUninstalling or reinstalling the Avamar client software

Cause

A Software glitch regarding msg construction functions caused this error in the Avamar Windows file system (WFS) plug-in.

Resolution

To resolve this issue. Upgrade the Avamar Server to. 19.4.100-124 or laterThe fix is incorporated in Avamar 19.4 and later software releases.

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