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The monitor may exhibit one or more of the following symptoms: When powered on, the monitor does not display an image or desktop screen from the connected computer. The display remains in an internal factory test mode also known as burn-in mode. The screen cycles continuously through full-screen solid colors such as red, green, blue, white, and black or displays a diagnostic test grid. The On-Screen Display (OSD) menu buttons may not respond normally. Affected Monitors: Dell 20 Monitor SE2026H Dell 24 Monitor SE2425HM Dell S 27 QHD USB-C Monitor S2725DC Dell Pro 20 Monitor E2026H Dell Pro 22 Adjustable Stand Monitor E2225HSM Dell Pro 24 Adjustable Stand Monitor E2425HSM Dell Pro 27 Plus 4K USB-C Hub Monitor P2725QE Dell Pro 27 Plus QHD Monitor P2725D Dell Pro 27 Plus QHD USB-C Hub Monitor P2725DE Dell P2225H
The monitor was shipped with the internal factory test mode, also called burn-in mode still enabled. Because the final factory reset was not completed prior to shipment, the monitor remains stuck running diagnostic screens instead of displaying video from a connected computer.
Performing a factory reset through the On-Screen Display (OSD) menu exits test mode and restores the monitor to standard operation. Inital Setup Connect the power cable and an available video cable (HDMI, DisplayPort, USB-C, or VGA) to the monitor and the computer. Press the Power button to turn on the monitor. Steps for Dell S 27 QHD USB-C Monitor S2725DC, Dell Pro 27 Plus 4K USB-C Hub Monitor P2725QE, Dell Pro 27 Plus QHD Monitor P2725D, Dell Pro 27 Plus QHD USB-C Hub Monitor P2725DE, Dell P2225H Press the Enter button to display the shortcut menu. Press the up button to open the full On-Screen Display (OSD) menu. Press the up button to navigate to the Others menu option. Press the Enter button to select Others . Press the up button to highlight Factory Reset . Press the Enter button to select Factory Reset . Press the up button to select Yes , then press Enter to confirm. Once the reset is complete, press the Power button to restart the monitor. Normal operation resumes. Steps for Dell 20 Monitor SE2026H, Dell 24 Monitor SE2425HM, Dell Pro 20 Monitor E2026H, Dell Pro 22 Adjustable Stand Monitor E2225HSM, Dell Pro 24 Adjustable Stand Monitor E2425HSM Press the Menu button (Button 3) twice consecutively to open the On-Screen Display (OSD) menu. Press Button 1 to navigate to the Others menu option. Press the Menu button (Button 3) to select Others . Press Button 1 to highlight Factory Reset . Press the Menu button (Button 3) to select Factory Reset . Press Button 1 to select Yes , then press the Menu button (Button 3) to confirm. Once the reset is complete, press the Power button to restart the monitor. Normal operation resumes.
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