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The PowerProtect Cloud Manager service ( cloudmgr ) is restarting frequently on the PowerProtect Data Manager. Issue is observed on PowerProtect Data Manager version 19.22, 20.1 and 20.2 version. On the PowerProtect Data Manager server, cloudmgr.out log file has events similar to the following reported in it: YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 61.931(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 32.464(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 77.239(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 14.209(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 24.010(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 23.976(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 28.440(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 48.071(s) YYYY-MM-DDTHH:MM:SS.msZ PPDM liveness HEARTBEAT from service cloudmgr YYYY-MM-DDTHH:MM:SS.msZ WARN: PPDM liveness HEARTBEAT abnormal from service cloudmgr: 40.043(s) java.lang.OutOfMemoryError: Java heap space Dumping heap to /var/log/brs/cloudmgr/java_pid41509.hprof ... Heap dump file created [1107976047 bytes in 11.575 secs] Terminating due to java.lang.OutOfMemoryError: Java heap space ERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console... Cloud Manager service is automatically started again after few minutes. Alerts ( SYS0052 and SYS0072 ) are generated about service restart and heap dump file located under "/var/log/brs/cloudmgr/" folder.
This is a software defect.
This defect is resolved in PowerProtect Data Manager 20.3 version. If you encounter this issue on PowerProtect Data Manager 19.22, 20.1 and 20.2 versions, engage technical support and refer to this knowledgebase article.
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