Symptoms

Performance graphs are empty or stale in Unisphere For PowerMax.storstpd service is in a running statePort 8088/8089 is in listening stateMemory and drive space are met as per system requirement. storstpd.log shows: <Warn > [11964 dcfSpaSender] Jan-09 9:06:25.983 : [sendFile()] TID: 832 SID: 00029xxxxxx pdsIpcRecvRaw timed-out after 90 seconds. <Error> [11964 dcfSpaSender] Jan-09 9:06:25.983 : [sendFile()] TID: 832 SID: 00029xxxxxx error sending file: E:\EMC\SYMAPI\stp\spa\DMF_10.xx.xx.xx\20260108_2145_00029xxxxxx_I.dcf.gz. Acknowledged payload = 0, Total payload = 930693. <Warn > [11964 dcfSpaSender] Jan-09 9:06:25.983 : [dcfSpaSender()] TID: 832 error processing file: 20260108_2145_00029xxxxxx_I.dcf.gz. <Warn > [11964 SpaRtPackager] Jan-09 9:06:53.052 : [SpaRtSendMessageFile()] TID: 924 SID: 00029xxxxxx Call to [pdsIpcRecvRaw] timed-out after [90] seconds. <Warn > [11964 dcfSpaSender] Jan-09 9:08:07.163 : [sendFile()] TID: 832 SID: 00029xxxxxx pdsIpcRecvRaw timed-out after 90 seconds. <Error> [11964 dcfSpaSender] Jan-09 9:08:07.183 : [sendFile()] TID: 832 SID: 00029xxxxxx error sending file: SMAS.log shows: 2026-01-09 09:07:14,147 WARN [em.spa.SPA] (EJB default - 23) SpaQueryDefAccess.startTimer.JVM 0:false:false:false:::0:0:0 2026-01-09 09:07:14,213 ERROR [em.spa.SPA] (EJB default - 3) com.emc.em.spa.datamanager.datahandler.RTCDataReceiver:Error while reading message size: java.net.SocketException: Software caused connection abort: recv failed

Cause

Third‑party scanning tools such as Antivirus accessing Unisphere runtime directories like SMAS, SYMAPI and SYMCLI

Resolution

Exclude the SMAS, SYMAPI and SYMCLI directories, from the actions performed by any third-party software utility or any virus scan. Ignoring this may causing the Unisphere for PowerMax to corrupt.

Support Cases