OPERATIONAL DEFECT DATABASE
...
...
A Dell or Inspiron computer may automatically restart when running applications after resuming from Modern Standby. This is more likely to happen if the application that is running is 3DMark. This issue is seen only with the AMD graphics driver version 24.30.26.12, A00. If checking Device Manager, the driver version of the AMD graphics card appears as 32.0.13026.12005. Affected Platforms: Dell 14 DC14255Dell 14 Plus 2-in-1 DB04255Dell 14 Plus DB14255Dell 16 DC16255Dell 16 DC16256Dell 16 Plus DB16255Dell Pro 14 Essential PV14255Inspiron 14 5445Inspiron 14 7445 2-in-1Inspiron 16 5645
This issue is related to the AMD graphics driver.
Updating to AMD Radeon 740M/780M/820M/860M Graphics Driver version 24.30.58.6, A02 or later on the computer resolves the issue. To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
