Symptoms

The following error is observed while accessing the NetWorker Management Console (NMC) as an external user account: The same error is observed while performing nsrlogin as an external user: nsrlogin -t TENANT_NAME -d DOMAIN_NAME -u USER_NAME admin@nve:/root> /usr/sbin/nsrlogin -t default -d networker.lan -u bkupadmin 130136:nsrlogin: Please enter password: 117849:nsrlogin: Authentication library error: POST failed with HTTP-ERROR: 404 Server Message : Could not parse server-response from json string The NetWorker Web User Interface (NWUI) reports that the user cannot be authenticated: The following error is observed in the NetWorker authentication (AUTHC) server's catalina.log.0: Linux: /nsr/authc/logs/catalina.log.0Windows (Default): C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\logs\catalina.log.0 MONTH DD, YYYY HH:MM:SS org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [api-latest] in context with path [/auth-server] threw exception [Filter execution threw an exception] with root cause java.lang.NoSuchMethodError: 'void org.springframework.util.Assert.isTrue(boolean)' at org.springframework.ldap.support.LdapUtils$CollectingAttributeValueCallbackHandler.handleAttributeValue(LdapUtils.java:343) at org.springframework.ldap.support.LdapUtils.handleAttributeValue(LdapUtils.java:321) at org.springframework.ldap.support.LdapUtils.iterateAttributeValues(LdapUtils.java:305) at org.springframework.ldap.support.LdapUtils.collectAttributeValues(LdapUtils.java:287) ... Local NetWorker user accounts such as the "Administrator" authenticate within NetWorker command-line and UIs without issue.

Cause

The underlying condition appears due to many changes which occurred in NetWorker 19.13.0.0 with Java and Spring Framework. Code defect NETWORKER-120431.

Resolution

This issue is addressed in 19.13.0.1. Upgrade to 19.13.0.1 (or later) for a code fix.Workaround:Use local NetWorker user accounts (such as the default Administrator account) until the code fix is applied

Support Cases