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On the Cyber Recovery console the analyzed job ends with an error: "Completed LAN indexing job. Internal error encountered." From the CyberSense iecrd.log , the following entries can be found: 2025-05-12 11:41:06,898 INFO thread 140661839877888: Returning reply to job::status for CS job 1154 2025/05/12 11:41:14 notice: 5:1154:1: LWP [17931] qid=293182 Query A: backupset host_backup_name_1746991850 with durable id ab13cdc3-2e96-4a6d-b442-a6dd42e18471-2, backuptime 05/11/2025 21:30:50 +0200 (1746991850): num_files=-9223372036854775808, mean_size=-9223372036854775808, mean_entr=nan num_type_mism=-9223372036854775808, num_new_type_mism=-9223372036854775808 num_corrupt=-9223372036854775808 num_ransw_ext=-9223372036854775808, num_new_ransw_ext=-9223372036854775808, mean_entpy_new_ransw=nan, num_new_ransw_over_ent_thresh=-9223372036854775808 num_zip_or_rar_files=-9223372036854775808, sum_size_zip_or_rar=-9223372036854775808 num_office_file=-9223372036854775808, num_new_office_file=-9223372036854775808, num_image_file=-9223372036854775808, num_new_image_files=-9223372036854775808, num_av_files=-9223372036854775808, num_new_av_files=-9223372036854775808, num_mail_files=-9223372036854775808, num_new_mail_files=-9223372036854775808, num_new_exec_files=-9223372036854775808, num_new_exec_files=-9223372036854775808 num_office_ext_files=-9223372036854775808, num_office_ext_susp_files=-9223372036854775808, num_images_ext_files=-9223372036854775808, num_images_ext_susp_files=-9223372036854775808, num_av_ext_files=-9223372036854775808, num_av_ext_susp_files=-9223372036854775808, num_mail_ext_files=-9223372036854775808, num_mail_ext_susp_files=-9223372036854775808, num_exec_ext_files=-9223372036854775808, num_exec_ext_susp_files=-9223372036854775808 num_def_type_files=-9223372036854775808, def_type_mean_entpy=nan, num_def_type_susp_files=-9223372036854775808 num_new_files=-9223372036854775808, mean_new_size=-9223372036854775808, mean_entpy_new=nan, num_new_over_ent_thresh=-9223372036854775808, num_chg_files=-9223372036854775808, mean_chg_this_size=-9223372036854775808, mean_entpy_this_chg=nan, num_chg_this_over_ent_thresh=-9223372036854775808, chg_mean_similarity=nan, num_unchg_files=-9223372036854775808, mean_entpy_unchg=nan, num_over_ent_thresh=-9223372036854775808 num_chg_type_files=-9223372036854775808 num_chg_type_ransw_files=-9223372036854775808 num_new_zip_or_rar_files=-9223372036854775808, sum_size_new_zip_or_rar=-9223372036854775808 num_new_def_type_files=-9223372036854775808, mean_entpy_new_def_type=nan, num_new_def_type_over_ent_thresh=-9223372036854775808 num_chg_def_type_this_files=-9223372036854775808, mean_entpy_this_chg_def_type=nan, num_chg_def_type_this_over_ent_thresh=-9223372036854775808 num_unchg_def_type_files=-9223372036854775808, mean_entpy_unchg_def_type=nan, num_unchg_def_type_over_ent_thresh=-9223372036854775808 num_db_corrupt_files=-9223372036854775808, num_unchg_db_corrupt_files=-9223372036854775808, num_new_db_corrupt_files=-9223372036854775808, num_chg_this_db_corrupt_files=-9223372036854775808 2025/05/12 11:41:14 notice: 5:1154:1: Completed with error queries of backupset [host_backup_name_1746991850] with durable id ab13cdc3-2e96-4a6d-b442-a6dd42e18471-2 within 79 seconds 2025/05/12 11:41:14 error: 5:1154:1: Failed to query SA stats: (null)2025/05/12 11:41:14 warning: 5:1154:1: Wrote to stsfile /opt/ie/var/tmp/sastats_sts_enuwo67t: Failed to query SA stats: (null)2025/05/12 11:41:14 error: 5:1154:1: Writing to /opt/ie/var/tmp/sastats_err_45d8bj3b (serious failure of gen_sastats()): Internal error encountered. 2025/05/12 11:41:14 notice: 5:1154:1: sastats2 exits with code 1 after completing processing for CS job 1154 of policy 668e4ab3a456e7be8c3a0cb9. 2025-05-12 11:41:14,373 ERROR 5:1154:1: CS job 1154 sastats2 failed, raise subprocess.CalledProcessError 2025-05-12 11:41:14,374 ERROR 5:1154:1: sastats2 completed with exit code 3 Traceback (most recent call last): File "tools/iecr/iecrd.py", line 5604, in call_sastats2 subprocess.CalledProcessError: Command 'sastats2' returned non-zero exit status 3. 2025-05-12 11:41:14,378 INFO set_endtm_of_job_phase: Using current time 1747042874 when setting endtm of job phase generating_stats of job 1154 2025-05-12 11:41:14,383 INFO set_endtm_of_job_phase: Set endtm=1747042874 for job phase generating_stats of job 1154 2025-05-12 11:41:14,384 INFO 5:1154:1: /opt/ie/var/tmp/sastats_err_45d8bj3b: { "code": 3, "text": "Internal error encountered." }2025/05/12 11:41:14 error: 5:1154:1: Writing to /opt/ie/var/tmp/sastats_err_45d8bj3b (serious failure of gen_sastats()): Internal error encountered. 2025-05-12 11:41:14,384 INFO 5:1154:1: /opt/ie/var/tmp/sastats_err_45d8bj3b: { "code": 3, "text": "Internal error encountered." } 2025-05-12 11:41:14,384 INFO 5:1154:1: sastats2 run by CS job 1154 failed with error [3]: Internal error encountered. 2025-05-12 11:41:14,393 INFO update_job_state(): jobid=1154, state=4, statemsg [Completed LAN indexing job. Internal error encountered.], endtm [1747042874] 2025-05-12 11:41:14,403 INFO Completed CS job 1154 in Failed state: Completed LAN indexing job. Internal error encountered. 'Completed LAN indexing job. Internal error encountered.',2025/05/12 11:40:20 notice: 5:1154:1: CS job 1154 of policy 668e4ab3a456e7be8c3a0cb9 renewed query context lease failed to parse arguments: invalid variable name Usage: query [-x] [-f <query file> | <query term> ...] 2025/05/12 11:40:20 error: 5:1154:1: LWP [17932] query [query 'acttime:"05/11/2025 21:30:45 +0200" location:vmbkppr913t01/fbTsx1-M0k0-37RL-QAjg-J2wG-Bjy4-YEti rk/9031d94b-4898-4fbb-ad74-49494eeb94b6/wmc/.java/.userPrefs/vrts/shared/server/!%4!@g"&!%w!bw"n!'k!bg"f!%!@w""!&8!@w"]!%w!||w"$!'g!~@"j!'s!||w"@!'8!c!"_!(!![!"p!'%!b!"v!'c!||w!3!$@!;@"m!$)!}@"l!$)!:g!x!$!!~!!3!$%!:w"h!$k!:@!y!')!:w!5!$g!}@"h!$!}w!4!$!!:@==/ OR location:vmbkppr913t01/fbTsx1-M0k0-37RL-QAjg-J2wG-Bjy4-YEtirk/9031d94b-4898-4fbb-ad74-49494eeb94b6/wmc/.java/.userPrefs/vrts/shared/server/!%4!@g"&!%w!bw"n!'k!bg"f!%!@w""!&8!@w"]!%w!||w"$!'g!~@"j!'s!||w"@!'8!c!"_!(!![!"p!'%!b!"v!'c!||w!0!$k!<@!2!$!!~!"l!$!<!!4!$!!~@!4!':!;g!4!$c!;!!z!$@!:@!3!$!!~g!2!$@!;w!2!$}!:!==/ exclude dedup:path location:"vmbkppr913t01/" btime:"05/11/2025 21:30:46 +0200" WHERE:"!(FLAGS & 32768)"'] failed for backupset [vmbkppr913t01_1746991846] with durable id ab13cdc3-2e96-4a6d-b442-a6dd42e18471-1 2025/05/12 11:40:20 notice: 5:1154:1: Completed with error queries of backupset [vmbkppr913t01_1746991846] with durable id ab13cdc3-2e96-4a6d-b442-a6dd42e1847 1-1 within 25 seconds
This issue affects versions 8.10.0-1.14.1.4 and is attributed to two primary factors: Improper handling of file paths : The presence of unescaped single quotes in file paths leads to internal errors within the sastats component. Hostname length miscalculation : An incorrect computation of the hostname length results in malformed query strings, which in turn causes query failures.
A solution exists for this issue, but intervention from Dell Technologies technical support personnel is required. Dell personnel provide a hotfix for this issue and the binary to be used. Contact the Dell Technologies Customer Support Center or your service representative for technical support and reference this Dell Technologies knowledgebase solution ID.
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