Symptoms

Seeing this output while trying to run VxVerify: Running general VxRail health tests (test profile 5)... Enter 'None' for user or password if these are unknown, but some tests will not be able to run. ['VxVerify version: 4.50.402.', '[Sitepack] Python 3.11.9 (main, Apr 18 2024, 16:44:43) [GCC]', '[sp_add] Python sitepack added to PATH: /mystic/radar/venv/lib64/python3.11/site-packages', '[sp_add] Python sitepack added to PATH: /mystic/radar/venv/lib/python3.11/site-packages', '[import_pmik] Imported paramiko from site-packages', '[root] import packaging-version loose', "[root] Path: ['/home/mystic', '/usr/lib64/python311.zip', '/usr/lib64/python3.11', '/usr/lib64/python3.11/lib-dynload', '/usr/lib64/python3.11/site-packages', '/usr/lib64/python3.11/_import_failed', '/usr/lib/python3.11/site-packages', '/mystic/radar/venv/lib64/python3.11/site-packages', '/mystic/radar/venv/lib/python3.11/site-packages']"] Site packages error: No module named 'psycopg2': Traceback (most recent call last): File "vxv4.py", line 176, in <module> ModuleNotFoundError: No module named 'psycopg2' Failure to access all the necessary Python packages. If not a root user, rerun as root. For VxRail 7.0.520+ or 8.0.210+, use python3.11 vxverify4...

Cause

There is a problem with the RADAR on VxRail Manager.

Resolution

Take a snapshot of VxRail Manager before fixing RADAR with the steps below. 1. cd /mystic/radar/ 2. cp Radar.tgz /mystic 3. mv /mystic/radar /mystic/radar.bak 4. su - tcserver 5. mkdir /mystic/radar 6. cd /mystic 7. tar -xzf Radar.tgz --exclude='logs/' --exclude='report/' -C /mystic/radar 8. exit 9. systemctl restart vmware-marvin Once completed, retry VxVerify health check.

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