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Alienware X16 R2 may display the SupportAssist OS Recovery User Interface or restart automatically. The issue occurs when the computer is entering or resuming from sleep mode. Affected Platforms: Alienware x16 R2
This is related to the Intel power integrated circuit (IC) issue.
Updating to BIOS version 1.3.1 or later on the computer resolves the issue. To download and install the BIOS, refer to the BIOS Update Guide .
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