Symptoms

The computer may have no sound after the OOBE. The speaker icon in the system tray may have a cross mark (x) and causes the speaker to not function. The Device Manager does not have any yellow bangs. Affected Platforms: Inspiron 14 5430Inspiron 14 5440Inspiron 14 5445Inspiron 14 7430 2-in-1Inspiron 14 7440 2-in-1Inspiron 14 7445 2-in-1Inspiron 14 Plus 7430Inspiron 14 Plus 7440Inspiron 16 5630Inspiron 16 5640Inspiron 16 5645Inspiron 16 7630 2-in-1Inspiron 16 7640 2-in-1Inspiron 16 Plus 7630Inspiron 16 Plus 7640Latitude 3340Latitude 3440Latitude 3540Vostro 14 3440Vostro 16 5630Vostro 16 5640

Cause

No cause information is available.

Resolution

Updating to Realtek High Definition Audio Driver version 6.0.9700.1, A81 or later on the computer resolves the issue. To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.

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