Symptoms

Precision Towers randomly stop responding or do not detect the hard drive while resuming from sleep The following intermittent issue may occur on a Dell Precision 5860, 7865, 7875, or 7960 Tower Fixed Workstation: The desktop intermittently does not detect the hard drive when it resumes from S3 sleep.The desktop intermittently stops responding when it resumes from S3 sleep with an on-screen STOP error. Note: It does not matter if RAID ON is selected in the BIOS for this issue. The problem is only seen if a hard drive password has been set for the hard drive. It affects these platforms: Precision 5860 Tower Fixed WorkstationPrecision 7865 Tower Fixed WorkstationPrecision 7875 Tower Fixed WorkstationPrecision 7960 Tower Fixed Workstation Table.1: It affects these hard drives: (3.5", Hard Drive, SATA, 7200-Enterprise)Dell Part Number (DPN)Part Description0Y4CDHD, 2 TB, 722N, IT06, 3.5, S-CBP, ECYH3T9HD, 4 TB, 722N, IT06, 3.5, H-VA, EC6KR2MHD, 4 TB, 722N, IT06, 3.5, S-CBP, EC1WMVCHD, 8 TB, 722E, IT06, 3.5, H-V, ECJ7W80HD, 8 TB, 722E, IT06, 3.5, S-CBP, EC

Cause

This is due to a hardware problem with the hard drive. The startup spin time is too long for the motor in the Enterprise hard drive. It exhibits the enterprise software group (ESG) unlock fail symptom. Data is not synching completely from the buffer.

Resolution

Note: Administrator rights are required on the device to make any operating system changes or update any software. Restarting your Tower allows the device to boot up into the operating system. Update the BIOS to resolve this issue: (Choose your product from the following list.) Precision 5860 Tower Drivers & Downloads page Updating to Dell Precision 5860 System BIOS version 3.0.2 or later on the tower resolves the issue. Download and install the Precision_5860_3.0.2.exe update file, see the link at the bottom of the section: Precision 7865 Tower Drivers & Downloads page Updating to Dell Precision 7865 System BIOS version 1.20.0 or later on the tower resolves the issue. Download and install the Precision_7865_1.20.0.exe update file, see the link at the bottom of the section: Precision 7875 Tower Drivers & Downloads page Updating to Dell Precision 7875 System BIOS version 02.02.01 or later on the tower resolves the issue. Download and install the Precision_7875_SHP_02.02.01.exe update file, see the link at the bottom of the section: Precision 7960 Tower Drivers & Downloads page Updating to Dell Precision 7960 System BIOS version 2.11.0 or later on the tower resolves the issue. Download and install the Precision_7960_2.11.0.exe update file, see the following link: Dell Knowledgebase Article: BIOS Update Guide

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