Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options. Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

Cause

The causes of these issues are mentioned in the Resolution section under the respective alerts.

Resolution

Alert IDXMS_NODEBBU_END_OF_LIFE_STATE_AGINGAlert TextBattery backup module capacity is decreasing due to aging.Error Code0x00314005ImpactData high availability becomes degraded when the battery backup module reaches the end of its life.DescriptionWhen Gemini BBU starts aging our stack tracking the state of BBU generates alerts adequate to the level of wear and how soon BBU might fail.ResolutionCause:BBUs has a limited life span. At some point, their ability to keep charge starts decreasing thus indicating approaching the end of life.Solution:PowerStoreOS monitors the BBU to determine its wear and estimates how soon it might fail due to aging and generates a corresponding alert XMS_NODEBBU_END_OF_LIFE_STATE_AGING to indicate BBU capacity fell below 53%.Workaround:Replace the battery backup module immediately. See the Installation and Service Guide for more information. Alert IDXMS_NODEBBU_END_OF_LIFE_STATE_CRITICALAlert TextBattery backup module is close to end of life.Error Code0x00314006ImpactData high availability becomes degraded when the battery backup module reaches the end of its life.DescriptionWhen Gemini BBU starts aging our stack tracking the state of BBU generates alerts adequate to the level of wear and how soon BBU might fail.ResolutionCause:BBUs has a limited life span. At some point, their ability to keep charge starts decreasing thus indicating approaching the end of life.Solution:PowerStoreOS monitors the BBU to determine its wear and estimates how soon it might fail due to aging and generates a corresponding alert XMS_NODEBBU_END_OF_LIFE_STATE_CRITICAL to indicate BBU capacity fell below 51%.Workaround:Replace the battery backup module immediately. See the Installation and Service Guide for more information. Alert IDXMS_NODEBBU_END_OF_LIFE_STATE_DEADAlert TextBattery backup module has reached the end of life.Error Code0x00314007ImpactData high availability is degraded.DescriptionWhen Gemini BBU starts aging our stack tracking the state of BBU generates alerts adequate to the level of wear and how soon BBU might fail.ResolutionCause:BBUs has a limited life span. At some point, their ability to keep charge starts decreasing thus indicating approaching the end of life.Solution:PowerStoreOS monitors the BBU to determine its wear and estimates how soon it might fail due to aging and generates a corresponding alert XMS_NODEBBU_END_OF_LIFE_STATE_DEAD to indicate the BBU is dead and unable to support vaulting.Workaround:Replace the battery backup module immediately. See the Installation and Service Guide for more information. Alert IDXMS_NODEBBU_SENSOR_CONSISTENCY_STATE_INCONSISTENTAlert TextBattery backup module's sensor readings are inconsistent.Error Code0x0031A403ImpactData high availability may be impacted.DescriptionBBU end-of-life monitoring generates an alert that indicates BBU internal sensor readings inconsistency. Under certain circumstances, BBU sensor readings over i2c vs gpio might be inconsistent.ResolutionCause:When BBU-enabled state sensor readings are inconsistent, the stack generates the alert.This issue might be the result of loose contacts or internal hardware problems: BBU/BMC/backplaneSolution:The sensor inconsistency does not directly impair the state of BBU but can potentially indicate a hardware problem that might escalate in the future.Workaround:Reseat the BBU for which the alert was generated making sure that all contacts are good. If the alert is still present after the node comes up contact the engineering team to do further triage and root cause. For additional BBU alert information, also see: PowerStore Alerts: Node BBU is approaching EOL

Support Cases