Symptoms

Affected Products: Dell Pro Wireless Headset WL3024Dell Pro Wired Headset WH3024Dell Pro Plus Wireless ANC Headset WL5024Dell Pro Plus Wired ANC Headset WH5024 A Dell Pro Wireless Headset WL3024, Dell Pro Wired Headset WH3024, Dell Pro Plus Wireless ANC Headset WL5024, and Dell Pro Plus Wired ANC Headset WH5024 user might contact Dell Technologies because of the following behavior during Teams calls. Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 cannot answer incoming Teams calls from a third-party client using type-c dongle.Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 cannot answer incoming Microsoft Teams calls from a third-party client. In an ongoing Teams meeting, the call control button on the Dell Pro Wired Headset WH3024 and Dell Pro Plus Wired ANC Headset WH5024, and the multimedia button on the Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 on the headset does not accept any new incoming calls. ButtonFunction3Microphones mute button4Volume control button5Call control button6Microsoft Teams button ButtonFunction3Power Button (On, Off, BT Pairing)4Volume up5Multimedia6Volume down

Cause

This is an expected behavior as Microsoft Teams client application does not support answering of third-party incoming calls with headset hookswitch button.

Resolution

The user can accept or reject the incoming call through the Teams application user interface under such scenario.

Support Cases