Symptoms

It is observed that deployments fail intermittently on the error "Server did not power off in the requested amount of time" in PFxM. If we check the iDRAC status, the OS will not install, error in the exception logs that the server did not power off. thin-deployer-6c5ddf9cb9-jc8k9:/opt/Dell/ASM/deployments/8aaa8f258708e9a201870b79144921b9 # cat rackserver-6y581m3_exception.log #<RuntimeError: Server rackserver-6y581m3 did not power off in requested amount of time>/opt/asm-deployer/lib/asm/type/server.rb:1984:in `wait_for_power_change' /opt/asm-deployer/lib/asm/type/server.rb:2027:in `boot_os_iso_installer' /opt/asm-deployer/lib/asm/type/server.rb:2227:in `provision_server!' /opt/asm-deployer/lib/asm/service_deployment.rb:5439:in `process_server_with_types' /opt/asm-deployer/lib/asm/service_deployment.rb:3095:in `process_server' /opt/asm-deployer/lib/asm/service_deployment.rb:1504:in `block in create_component_thread'

Cause

This issue is specific to iDRAC and rare in occurrence.Impact to the customer is that OS will not install and service will fail to deploy.

Resolution

As the issue is iDRAC specific, the workaround is to reset the system BIOS to default and reboot the iDrac.

Support Cases