Symptoms
Affected Systems:
DD6400
Network Card (NIC) cannot be configured or accessed.The System generates an Alert (ENVIRONMENT-00049) reporting ''an invalid hardware configuration'':
DD-CLI command:
# alerts show current
Current Alerts
--------------
Id Post Time Severity Class Message
------ ------------------------ -------- --------------- -----------------------------------------------------------------------------
p0-758 Tue Nov 29 17:53:38 2022 WARNING HardwareFailure EVT-ENVIRONMENT-00049: The system detected an invalid hardware configuration.
I/O Cards show misconfiguration on the affected Eth/NIC slots:
DD-CLI command:
# enclosure show misconfiguration
Enclosure Show Misconfiguration
-------------------------------
Memory Risers:
No misconfiguration found.
Memory DIMMs:
No misconfiguration found.
IO Cards:
Slot Device Status
---- --------------------------------------------- ----------
5 Quad Port 10Gbase-SR or Quad Port 10Gbase-CX1 wrong type
7 Quad Port 10Gbase-SR or Quad Port 10Gbase-CX1 wrong type
---- --------------------------------------------- ----------
CPUs:
No misconfiguration found.
Disks:
No misconfiguration found.
Cause
Additional and or Optional cards were purchased for other Dell products and installed into the DD6400 by mistake.The list of supported NICs is provided below.
NOTE: QLogic 41164 (DPN: 0HY9T) is NOT supported.
Suitable NIC Part Numbers for Slot 5,7,8 are: DDJKY OR HN7J7
Resolution
Power down the DD Unit and remove the unsupported Network Card/s.Replace them with Supported NICs.
