Symptoms

A Warning status may be seen on the History page in SupportAssist for Home PCs version 4.8.x when running a hardware scan. However, all individual hardware components report a Pass status and no issues are detected. To validate this issue: Open the History page in SupportAssist for Home PCs. Verify that all individual scans report a status of Pass. Confirm that there is no entry for a Battery test in the scan details. Affected Software: SupportAssist for Home PCs Affected Version: v4.8.x

Cause

This is a false positive warning that can be safely ignored. The issue occurs on desktop computers due to the absence of a laptop battery. SupportAssist attempts to retrieve battery information as part of the scan. Since desktops do not have a laptop battery, the scan logs No device found for the battery check. This causes a Warning status in the scan summary, even though it is expected behavior for desktops.

Resolution

Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery.Connect the AC adapter if updates are being run on a laptop. Updating SupportAssist for Home PCs version 4.10.x or later on the computer resolves the issue. To download and install the update, refer to How to Download and Install Dell Drivers and Firmware.

Support Cases