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The following error is observed when running authc_config or authc_mgmt commands on the NetWorker server. [root@linux1 conf]# authc_mgmt -u administrator -e find-all-users ERROR [main] (DefaultLogger.java:222) - Error while performing Operation: com.emc.brs.auth.common.exception.BRHttpErrorException: 401 . Server message: Unauthorized access: The username or password is incorrect at com.emc.brs.auth.client.template.impl.DefaultBRResponseErrorHandler.handleError(DefaultBRResponseErrorHandler.java:65) ~[auth-cli-with-dependencies.jar:?] at org.springframework.web.client.ResponseErrorHandler.handleError(ResponseErrorHandler.java:63) ~[auth-cli-with-dependencies.jar:?] at org.springframework.web.client.RestTemplate.handleResponse(RestTemplate.java:819) ~[auth-cli-with-dependencies.jar:?] at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:777) ~[auth-cli-with-dependencies.jar:?] at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:711) ~[auth-cli-with-dependencies.jar:?] at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:631) ~[auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.client.api.impl.DefaultBRSecurityContext.login(DefaultBRSecurityContext.java:71) ~[auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.cli.util.AdminUserServiceProxyImpl.getAdminUserService(AdminUserServiceProxyImpl.java:63) ~[auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.cli.commands.AuthUserCommand.findAllUsers(AuthUserCommand.java:161) ~[auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.cli.commands.AuthUserCommand.execute(AuthUserCommand.java:110) ~[auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.cli.core.AuthMgmtCmdExecutor.execute(AuthMgmtCmdExecutor.java:141) [auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.cli.core.AuthMgmt.executeCommand(AuthMgmt.java:170) [auth-cli-with-dependencies.jar:?] at com.emc.brs.auth.cli.core.AuthMgmt.main(AuthMgmt.java:79) [auth-cli-with-dependencies.jar:?] ERROR [main] (DefaultLogger.java:190) - Error executing command. Failure: 401 . Server message: Unauthorized access: The username or password is incorrect Error executing command. Failure: 401 . Server message: Unauthorized access: The username or password is incorrect The NWUI.log reports the following: Windows: C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\logs\nwui.log Linux: /nsr/authc/logs/nwui.log ERROR [main] (DefaultLogger.java:190) - Error executing command. Failure: I/O error on POST request for "https://localhost:9090/auth-server/api/v1/sec/authenticate": PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed; nested exception is javax.net.ssl.SSLHandshakeException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed Invalid TrustStore. Try copying key "keystore.password" and its value from authc-server-app.properties to authc-cli-app.properties or providing truststore password(-Djavax.net.ssl.trustStorePassword="Password") as JVM Parameter. Error executing command. Failure: I/O error on POST request for "https://localhost:9090/auth-server/api/v1/sec/authenticate": PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed; nested exception is javax.net.ssl.SSLHandshakeException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed Invalid TrustStore. Try copying key "keystore.password" and its value from authc-server-app.properties to authc-cli-app.properties or providing truststore password(-Djavax.net.ssl.trustStorePassword="Password") as JVM Parameter.
There is an issue with the authc.keystore : Linux: /nsr/authc/conf/authc.keystore Windows (Default): C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\conf\authc.keystore In some scenarios, this issue may appear if the Authentication server (AUTHC) authcdb becomes corrupted. There are many potential causes for AUTHC corruption: Space issues on the NetWorker installation path. Database migration failure during NetWorker software update. Service termination or interruption during critical operation within the database. Antivirus or security tool modified or impacted files under the NetWorker installation path. Operating system level issues occurred within the NetWorker installation path. User modified files.
Reconfigure the authcdb . If an external authority was configured, it must be reconfigured after following the below process. See Additional Info field for resources. Before making any changes, ensure that adequate protection is performed using one or a combination of the following options. Ensure that the NetWorker installation path has adequate space. NetWorker starts to warn of space utilization issues after 85%. If space usage is high (90% or higher), reclaim or increase disk space. Create copies of ..\nsr\res\nsrdb , ..\nsr\mm , and ..\nsr\index (if space permits) Perform ' Server Protection ' backup job of NetWorker server and collect bootstrap details: mminfo -B If the NetWorker server is a Virtual Machine (VM), complete an image level snapshot. Linux: 1. Open a root command prompt on the NetWorker server. 2. Stop NetWorker services: nsr_shutdown or nsr_shutdown -f 3. Rename the AUTHC folder: mv /nsr/authc/ /nsr/authc_original 4. Run the AUTHC service configuration script: /opt/nsr/authc-server/scripts/authc_configure.sh NOTE: You are prompted to reconfigure the keystore password and the default NetWorker Administrator user password. 5. Start NetWorker services: systemctl start networker Windows: 1. Open an Admin command prompt on the NetWorker server. 2. Stop NetWorker services: net stop nsrexecd /y 3. Uninstall NetWorker. 4. Rename the authc-server directory (default): C:\Program Files\EMC NetWorker\nsr\authc-server 5. Reinstall NetWorker using the same (or newer) NetWorker install package. During install you are prompted to reconfigure the AUTHC service and default NetWorker Administrator account. NOTE: NetWorker packages can be downloaded from: Support for NetWorker | Drivers & Downloads .
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