Symptoms

Contrast edges (a green or magenta line) at the boundary of black and white colors are visible where the contrast between areas is larger. The following image is an example of magenta at the boundary of black and white colors. The following image is an example of green at the boundary of white and black colors. Affected Monitors: Alienware 27 280Hz QD-OLED Gaming Monitor AW2725DAlienware 27 360Hz QD OLED Gaming Monitor AW2725DFAlienware 27 4K QD-OLED Gaming Monitor AW2725QAlienware 32 4K QD OLED Gaming Monitor AW3225QFAlienware 34 240Hz QD-OLED Gaming Monitor AW3425DWAlienware 34 Curved OLED Gaming Monitor AW3423DWAlienware 34 Curved QD OLED Gaming Monitor AW3423DWF

Cause

QD-OLED pixel structure fundamentally causes pixel artifacts in certain patterns. QD-OLED has a different pixel structure (Q-Stripe) compared to other LCDs (red, green, and blue vertical stripes) for higher efficiency and preventing color mixing. The following image depicts an example of QD-OLED pixel structure. The following image depicts an example of LCD pixel structure.

Resolution

This is an expected behavior due to the limitation of OLED panels using the Q-Stripe pixel structure.

Support Cases