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Dell computers using an SSSTC CA6 SSD may encounter the following intermittent error: Windows critical error code: CRITICAL_PROCESS_DIED affected Platforms: Alienware x15 R1 Alienware x15 R2 Alienware x17 R1 Alienware x17 R2 Precision 5560 Precision 7560 Precision 7760 The computer may intermittently stop responding and display the error on-screen before restarting. This is being reported on Dell platforms with an SSSTC CA6 SSD installed. Rebooting the computer can return it to normal operation for a time.
The Dell Engineering team identified an SSD firmware error with those drives.
Update the storage firmware update to version 2420.1114 or later. To download and install the SSSTC-Solid-State-Drive-Firmware-Update-for-CA6-8D512-Q11-CA6-8D1024-Q11-CA6-8D2048-Q11_9HYX9_WIN_2420.1114_A00_01.exe file, see: How to Download and Install Dell Drivers
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