Symptoms

Users of a Dell S2422HZ or S2722DZ Monitor may experience an issue with the monitor's integrated webcam. The webcam does not work or is not detected while using the following applications: Windows Camera ApplicationConference Applications: ZoomSkype for BusinessWebexCitrix GoToMeetingRingCentral VideoMicrosoft TeamsGoogle Meetings

Cause

The two root causes to identify are: The webcam has not popped-up and is not visible on the top of the monitor.The USB cable between the monitor and the computer is not plugged in.

Resolution

Use the following steps to resolve this problem: Ensure the cabling from the Monitor to the computer or docking station is correctly plugged in. USB Type-C to Type-C cable USB Type-A to Type-C cable, and an HDMI cable USB Type-A to Type-C cable, and a DisplayPort (DP) cable NOTE: USB Type-A to USB Type-C, HDMI, and DP cables are an optional purchase and do not ship with the monitor. Ensure that the webcam is in the popped-up position. (The webcam is only enabled in this state. See Figure.1.) (Figure.1 Monitor webcam position) Enable the access to the webcam for conference applications: Open the Windows Settings. Browse to the Privacy category. Go down to Camera. Your options are available on the right side pane. (See Figure.2 English Only) (Figure.2 Camera Options) Enable the webcam in the monitor's On-Screen Display (OSD): Open the Menu. Browse to Audio and webcam. Go to Webcam. Ensure it is Enabled. (See Figure.3 English Only) (Figure.3 On-Screen Display) Open your conferencing application and ensure that the Dell Monitor RGB webcam is selected. NOTE: If you only have the HDMI or the DP cable connected from the monitor to your computer. Only one speaker, either the Dell S2422HZ or Dell S2722DZ is displayed. The Microphone, and Echo Canceling Speakerphone are not supported in this selection. This selection is only for Audio Playback. It is recommended that you select the Echo Canceling Speakerphone (S2422HZ or S2722DZ) audio path. NOTE: For more information about the Dell S2422HZ or S2722DZ monitors, see the Dell Support Product Pages.

Support Cases