Symptoms

PowerStore Manager may display the following message when performing a Health Check of a PowerStore cluster as part of routine maintenance or when preparing a PowerStore cluster for a non-disruptive software update (NDU): Platform DARE drive no encryption key check failed. The upgrade cannot start while there are drives that have no encryption key. Please call Support (dare_drive_no_key_failed_X)".This message might be observed on the following PowerStoreOS versions: 2.0.0.03.6.x+ WARNING: Do not attempt to reboot PowerStore nodes in response to this message. Contact Dell Technologies Global Remote Support immediately for assistance. For PowerStore Clusters encountering this issue on PowerStoreOS v3.6 or greater, see PowerStore: v3.6.x 4.x PUHC Error Due to Missing DARE Drive Encryption Key Prevents NDU

Cause

A rare race condition may occur during drive replacement that results in no encryption key being associated.

Resolution

Contact Dell Technologies Global Remote Support immediately for assistance. Gather Support Materials (Data Collect) by following PowerStore: How to generate and collect various logs from PowerStore. Quote this knowledge base article (KB # 000191004) for expedited attention and resolution. Review PowerStore: D@RE Encryption key issue that may cause a data integrity issue

Support Cases