Symptoms

Impacted Dell EMC VPLEX hardware:Dell EMC VPLEX Hardware: VS1Dell EMC VPLEX Hardware: VS2Dell EMC VPLEX Hardware: VS6Dell EMC VPLEX Hardware: VPLEX LocalDell EMC VPLEX Hardware: VPLEX-MetroDell EMC VPLEX Hardware: VPLEX-Geo Note 1: VS1s cannot be upgraded above GeoSynchrony 5.4 SP1 P5 and there is no fix for this issue in the 5.4.1.x code family. VS1 went End Of Service Life (EOSL) in August 2017.Note 2: The VPLEX-Geo VS2 platform went End Of Life in July 2015 and is not supported on codes above GeoSynchrony 5.4 SP1. Impacted Dell EMC VPLEX GA GeoSynchrony Software:All versions of:Dell EMC Software: GeoSynchrony 5.5.xDell EMC Software: GeoSynchrony 6.0.xDell EMC Software: GeoSynchrony 6.1.xDell EMC Software: GeoSynchrony 6.2.xVPLEX GeoSynchrony code levels from 5.4.x and earlier are End of Service Life (EOSL). 5.5.x is End of Life (EOL) as of 28 February 2020 and will go EOSL 28 February 2021. Please start to plan to upgrade those VPLEX running any version prior to 6.x to at least target code 6.0 SP1 P7 or to 6.2.x. Issue:One or more of the following dial homes, for any of the listed FRUs, has called home; Standby-Power-Supplies-A or B (SPS-A or SPS-B) - VS2:sps@stand-by-power-supply-A: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. sps@stand-by-power-supply-B: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. Sometimes may see remote cluster reporting on its peer:peer-sps@stand-by-power-supply-A: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Power-Supplies (psa# or psb# or power-supply-a# or b#) - VS2/VS6:/engine/psa0: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. /engine/psa1: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. /engine/psb0: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. /engine/psb1: :The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. power-supply-a0 : PartNo 071-000-543 /SerialNo ASTACxxxxxxxxx /RevNo xxx :The specified FRU is not present [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. power-supply-b0 : PartNo 071-000-543 /SerialNo ASTACxxxxxxxxx /RevNo xxx :The specified FRU is not present [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. Uninterruptable-Power-Supplies (UPS) - VS2/VS6:ups@UPS-A: PartNo 078-000-052 /SerialNo QSXXXXXXXXXX /RevNo xxxx : The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present. ups@UPS-B: PartNo 078-000-079 /SerialNo QSXXXXXXXXXX /RevNo 1XE1 : The specified FRU is not present. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The specified FRU is not present.Battery-Backup-Unit (BBU-a/b#) - VS6:/engine/bbu-a0: PartNo 078-000-123-05 /SerialNo ACPHxxxxxx0168 /RevNo FFF :The operational state of the specified fru is Faulted. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The state of the specified FRU is faulted Remedy: Contact EMC Customer Support./engine/bbu-b0: PartNo 078-000-123-05 /SerialNo ACPHxxxxxx0168 /RevNo FFF :The operational state of the specified fru is Faulted. [Versions:MS{xx.xx.x.xx.x, xx.xx.x.x, xx.xx.x.xx}, Director{x.x.xxx.xx.x}, ClusterWitnessServer{xx.xx.x.x}] RCA: The state of the specified FRU is faulted Remedy: Contact EMC Customer Support.

Cause

The call homes listed in the Issue section may be due to tests, or checks, by those components and as the FRU monitoring portion of the code is not aware of these tests, or checks by the components, the code only knows when it sees what it knows as an error to report the event via the call home mechanism that sends the end user an e-mail alert and sends a report back to Dell EMC.

Resolution

User needs to check and confirm the state of the reported FRU being reported as "not present" covered in this article.Steps for checking state of reported FRU:User to login to the VPLEX when any of the call homes listed in the Issue Section have been reported and check the status of the reported FRU. If the FRU the issue was reported for is okay the call-home can be ignored. If, when checking the status of a FRU, it is in any other state than indicated in the sample outputs of a properly working state you will need to open a live chat with Dell EMC Customer Support to report the issue and mention this article.How to contact Dell EMC Customer Support using Live Chat:To access the Dell EMC Live Chat click here, then following the steps as they are listed. Follow the steps below to check for the state of the FRUs mentioned in this article, To check the state of any of the below FRUs requires logging into the management server of the cluster the reported FRU call home was from. The following steps explain how to find which cluster and component the event was reported from and then how to log into the management server and VPlexcli. To determine which cluster and component the call was reported from: 1] In the call home alert message to find out what cluster and component the event was reported for look for the 'SubComponentID' the issue was reported for, the first number listed is the cluster ID. Example of call home: SymptomCode: 0x8a4861d6 Category: Status Severity: Error Status: Failed Component: DIRECTOR ComponentID: director-2-1-B SubComponent: ZPEM SubComponentID: CallHome: Yes FirstTime: 2015-09-29T15:27:35.096Z LastTime: 2016-04-13T17:26:48.047Z Count: 1 CDATA: sps@stand-by-power-supply-B: :The specified FRU is not present. [Versions:MS{x.x.x.x.x, x.x.x.x.x, x.x.x.x.x}, Director{x.x.x.x.x}, ClusterWitnessServer{x.x.x.x.x}] RCA: The specified FRU is not present. Remedy: Check if the correct FRU has been inserted in the slot. If the problem persists, contact EMC Customer Support. Logging into the VPLEX 2] Login into the management server for the VPLEX cluster the call home was reported from, using the service account credentials. Sample output: login as: service Using keyboard-interactive authentication. Password: Last login: Wed Apr 13 18:05:04 2016 from x.x.x.x service@ManagementServer:~> 3] Then access the VPlexcli. Sample output: service@ ManagementServer:~> vplexcli Trying ::1... Connected to localhost. Escape character is '^]'. Enter User Name: service Password: Creating logfile:/var/log/VPlex/cli/session.log_service_localhost_ Logfile_T24531_YYYYMMDDHHMMSS VPlexcli:/> Below are the steps for how to check the state of each FRU that the call home may be for. Standby-Power-Supply (SPS-A or SPS-B) - VS2 4] Follow the steps to login as listed above under Logging into the VPLEX . 5] Run the following vplexcli command to check the state of the Standby-Power-Supplies, ll /engines/*/stand-by-power-supplies/* Sample Output as reported for cluster-1: VPlexcli:/> ll /engines/*/stand-by-power-supplies/* /engines/engine-1-1/stand-by-power-supplies/stand-by-power-supply-a: Attributes: Name Value ---------------------- -------------- battery-status fully-charged battery-time-remaining 300 seconds operational-status online part-number 078-000-050 revision-number A08 serial-number ACLSPxxxxxxxxx Contexts: Name ------------ conditioning /engines/engine-1-1/stand-by-power-supplies/stand-by-power-supply-b: Attributes: Name Value ---------------------- -------------- battery-status fully-charged battery-time-remaining 300 seconds operational-status online part-number 078-000-049 revision-number A06 serial-number ACxxxxxxxxxxxx 6] If the battery-status shows charging or unknown and the operational status shows offline or removed or anything other than what is listed above for these two states there is a possible issue and you will need contact EMC Customer Support for further assistance. 7] If the SPS states show 'fully-charged' and 'online', as listed in above example, this issue can be ignored. Power-Supplies (psa/psb) - VS2/VS6Follow steps under Logging into the VPLEX to access the VPLEX 8] Run the following vplexcli command to check the current state of the power-supplies, ll engines/*/power-supplies/* Sample Output as reported for cluster-1: VPlexcli:/> ll engines/*/power-supplies/* /engines/engine-1-1/power-supplies/power-supply-a0: Name Value ------------------------------ -------------- onDC false operational-status online part-number 071-000-543 revision-number A08 serial-number ASTACxxxxxxxxx temperature-threshold-exceeded false /engines/engine-1-1/power-supplies/power-supply-a1: Name Value ------------------------------ -------------- onDC false operational-status online part-number 071-000-543 revision-number A08 serial-number ASTACxxxxxxxxx temperature-threshold-exceeded false /engines/engine-1-1/power-supplies/power-supply-b0: Name Value ------------------------------ -------------- onDC false operational-status online part-number 071-000-543 revision-number A08 serial-number ASTACxxxxxxxxx temperature-threshold-exceeded false /engines/engine-1-1/power-supplies/power-supply-b1: Name Value ------------------------------ -------------- onDC false operational-status online part-number 071-000-543 revision-number A08 serial-number ASTACxxxxxxxxx temperature-threshold-exceeded false 9] If the 'onDC' shows as 'false' and the 'operational-status' shows as 'online' this issue can be ignored. The alert was most likely a false positive in that there was a battery test occurring when the FRU monitor portion of the code ran it s check of the FRU states. 10] If the 'onDC' value shows true and the 'operational-status' shows failure this could indicate an issue. You will need to contact EMC Customer Support for further assistance. Uninterruptable Power Supply (UPS) - VS2/VS6Follow the steps to login as listed above under Logging into the VPLEX 11] Run the following vplexcli command to check the current state of the uninterruptable-power-supplies, ll clusters/*/uninterruptible-power-supplies/* Sample Output as reported for cluster-1: VPlexcli:/> ll clusters/*/uninterruptible-power-supplies/* /clusters/cluster-1/uninterruptible-power-supplies/ups-2-a: Name Value ------------------------ ------------- battery-replacement-date 03/25/13 battery-status fully-charged battery-time-remaining 5min operational-status online revision-number 1XE1 serial-number QSxxxxxxxxxx /clusters/cluster-1/uninterruptible-power-supplies/ups-2-b: Name Value ------------------------ ------------- battery-replacement-date 03/24/13 battery-status fully-charged battery-time-remaining 5min operational-status online revision-number 1XE1 serial-number QSxxxxxxxxxx 12] If the 'battery-status' shows as 'fully-charged' and the 'operational-status' shows as 'online' this issue can be ignored. The alert was most likely a false positive in that there was a battery test occurring when the FRU monitor portion of the code ran it s check of the FRU states. 13] If the 'battery-status' shows charging and the 'operational-status' shows online check again in about 5 minutes as the battery test may still be in-progress, if after five minutes and the check shows the same status contact EMC Customer Support for further assistance. 14] If the 'battery-status' shows charging and the 'operational-status' shows offline or failure this could indicate an issue. Please contact EMC Customer Support for further assistance.15] For the VS6 call home reporting BBUs as "fru not present" to "fru faulted "refer to KBA 533159, "VPLEX: Event "0x8a4861d7" and "0x8a4861d6" The specified FRU is not present & The operational state of the specified fru is Faulted generated for VS6 BBUs"Related KB for UPS:468920 - VPLEX: SymptomCode 0x8a4830dc UPS load power lower than expected

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