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Table of Contents: How to Troubleshoot 024-XXX Errors on the C3760dn and C3765dnf Dell Laser Printer This article provides information on "How to Troubleshoot 024-XXX Errors on the C3760dn / C3765dnf Dell Laser Printer" 1. How to Troubleshoot 024-XXX Errors on the C3760dn and C3765dnf Dell Laser Printer Most load tray errors are the result of a mismatch between the size/type of paper requested by the PC, and the size/type of paper present or set on the printer. The typical format of these messages is 024-9xx Load Tray x Paper Size y Paper Type z./p> An example message would be 024-965 Load Tray 1 Letter Plain. This indicates that the print job sent has requested Letter sized Plain paper from Tray 1. If tray 1 is empty, loaded with A4 sized Plain paper, or Letter sized Thick paper this error will occur. Another common example is 024-969 Load MPF A4 Plain. This indicates the print job sent has requested A4 sized Plain Paper from the Multi Purpose Feeder. If the user intended to print from tray 1 and the MPF is empty this error will occur. More info can be found in the C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide. If these steps do not correct the problem, please contact Dell Technical Support. Back to Top More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos. Purchase Toner and other Dell Laser Printer SuppliesDell Recycling It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

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