Symptoms

Micron PCIe NVMe 2200S SSD intermittently sees Blue Screen and Hard Drive Not Detected Errors Several different families of Dell computer are experiencing an issue with the Micron PCIe NVMe 2200S solid state drive (SSD).Reliability errors such as a failure to detect the drive or observing intermittent Blue Screen errors are identified on these drives. (This issue can sometimes still be seen after the SSD firmware was updated to version 2200.1060.)Symptoms include: Running the onboard diagnostics returns a Drive not installed error, and the drive is missing from the BIOS.The computer is unresponsive with a Stop Code Blue Screen error with 0% of the system dump completed. System_Service_Exception or Unexpected_Store_Exception (Figure.1 Diagnostics Error Message) Device Information SATA-2 = (none) M.2 PCIe SSD-0 = (none) LOM MAC Address = 2C-EA-7F-29-ED-12 Passthrough MAC Address = 2C-EA-7F-29-ED-13 Video Controller = Intel (R) UHD Graphics Video BIOS Version = GOP 1085 Video Memory = 64 MB Panel Type = 13.3" FHD Native Resolution = 1920 by 1080 (Table.1 Example of drive missing from a laptop BIOS) Note: A computer restart usually recovers the computer, there has been no data loss reported.Dell computers that use Micron SSDs: Precision Fixed WorkstationsPrecision Mobile WorkstationsLatitudeOptiPlexXPS DesktopsXPS LaptopsVostro DesktopsVostro LaptopsInspiron DesktopsInspiron LaptopsAlienware DesktopsAlienware Laptops

Cause

Dell engineering has worked with Micron to release updated firmware to resolve this issue. Dell has posted the firmware update on the Dell Support Site.

Resolution

Micron has developed an updated firmware. They have released version 2200.1070 to improve the stability of the SSD. Note: Best Practice I: Before installing any firmware on your computer, you must confirm it is applicable for your computer and part. Never install a firmware update if you are not certain of the manufacturer and model of the part you are updating. How to Find SSD Or Hard Drive Firmware Revision Note: Best Practice II: Before you install any firmware on your computer, ensure that your BIOS, and the Intel Rapid Storage Driver are updated. Update to the latest revision is available on the Dell Support site. Learn more about updating the BIOS, and drivers on a Dell computer on the following Dell Knowledge Base articles: Dell BIOS UpdatesHow to Download and Install Dell Drivers You can download the drivers and firmware using the following step-by-step instructions: Browse to the Dell Drivers & Downloads page for the computer: Drivers & Downloads on the Dell Support Site Select the Operating System running on their computer: Under Category, select BIOS. Locate the latest Dell product name System BIOS. (The most current revision available.) Click Download and save the file to your computer. Under Category, select Storage. Locate the latest Intel Rapid Storage Technology (IRST) Driver. (The most current version is available.) Click Download and save the file to your computer. Under Category, select Storage. Locate the latest Micron 2200S PCIe NVMe solid state drive Firmware Update. (Version 2200.1070, A00 or newer.) Click Download and save the file to your computer. Open File Explorer and browse to the location where the downloaded files are saved. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process. Your computer restarts during the installation process. Double-click the IRST setup file and follow the on-screen instructions to complete the installation process. Your computer restarts during the installation process. Double-click the Firmware setup file and follow the on-screen instructions to complete the installation process. Your computer restarts during the installation process. Linux Instructions: For those of you who are running a Linux based operating system on your computer. The latest Micron 2200S Firmware (FW) 1070 update for Linux is available in the following locations: Linux users can use fwupdmgr terminal command (inline) or the GNOME software to get this update. The update has also been uploaded to the Linux Vendor Firmware Service (LVFS) website. Go to the LVFS website: https://fwupd.org/lvfs/devices/ Enter the text Micron 22001070 into the search box and press Enter. Select SSD FW 22001070 Device Update from the search list. Download the appropriate .cab file.

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