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Affected Products: Dell Data Protection | Enterprise Edition Affected Versions: v7.0 to 8.0 You can attempt to download the key material from the Key Server using either the Administrative Download Utility CMGAd.exe , or the Shield uninstall program. You then get an error saying: The server encountered an error processing the request. Download failed The device Server output.log shows an error like:
Forensic Administrator access must be enabled for the Device Server and Key Server to distribute encryption keys.
Manually edit the file context.properties in Device Server configuration folder (default location C:\Program Files\Dell\Enterprise Edition\Device Server\conf) , this is shown in the figure below. Set the service.forensic.enable=true
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