BugZero | Citrix NetScaler BugID NSUI-20946 - When you click the Dashboard or the Reporting tab ...

Citrix NetScaler - Defect ID: NSUI-20946

When you click the Dashboard or the Reporting tab in the NetScaler GUI, NetScaler might display the following error message: "Error Loading ChartDirector for PHP Extension."

Citrix NetScaler - Defect ID: NSUI-20946

When you click the Dashboard or the Reporting tab in the NetScaler GUI, NetScaler might display the following error message: "Error Loading ChartDirector for PHP Extension."

Last updated on April 29th, 2026

BugZero Risk Score
0.0 Coming soon

Overall: N/A

Severity: N/A

Community: N/A

Lifecycle: N/A

What is the BugZero Risk Score?

Citrix NetScaler Integration

Learn more about where this data comes from

Citrix NetScaler Integration

Learn more

BugZero Plan

Streamline upgrades with automated vendor bug scrubs

BugZero Plan

Learn more

BugZero Prevent

Wish you caught this bug sooner? Get proactive today.

BugZero Prevent

Learn more

Bug Details

Status: Fixed

Description

The vendor has published 1 unique mention(s) for this bug: 1. When you click the Dashboard or the Reporting tab in the NetScaler GUI, NetScaler might display the following error message: "Error Loading ChartDirector for PHP Extension." Modules: 1. User Interface Latest urls for this bug: 1. https://docs.netscaler.com/en-us/updates?product=NetScaler%20ADC%20%28includes%20NetScaler%20Gateway%29&version=14.1&build=38.53 2. https://docs.netscaler.com/en-us/updates?product=NetScaler%20ADC%20%28includes%20NetScaler%20Gateway%29&version=14.1&build=43.56

Change history

2026-04-29 Added: 14.1 Build 38.53

2026-04-29 Removed: Build 14.1-38.53

2025-07-16 Added: Build 14.1-38.53

Top Citrix NetScaler Defects

Defect ID: NSHELP-43138
When a NetScaler Console user belonging to an authorization group with virtual server restrictions applies a StyleBook ConfigPack through the API in asynchronous mode (mode=async), the operation fails with an error. The same operation succeeds from NetScaler Console GUI and API in synchronous mode. A sample authorization error is as follows: User <name> is not authorized to access <virtual server>. Workaround: Submit StyleBook ConfigPack API requests by using synchronous mode (mode=sync).
Defect ID: NSHELP-42562
On the Telemetry Execution Details page under Telemetry > NetScaler Telemetry , NetScaler instances managed using an SNIP address might display error code 3206.
Defect ID: NSLB-12381
When an SSL or GeoDB file is synced by using the GSLB sync mechanism, NetScaler incorrectly displays the status as failure, even though the file synchronization is successful.
Defect ID: NSHELP-42609
The NetScaler packet engine might crash due to a defect in backend TLS 1.3 connection state handling during teardown. On NetScaler SDX platforms with multiple instances, a crash in one instance can also affect other instances sharing the same crypto hardware.
Defect ID: NSHELP-41484
NetScaler might generate the lsof_<hostname> file each time you create a support bundle. However, the system fails to remove these files immediately after the generation process is complete.

Ready to prevent the next vendor outage?

Get a demo

Citrix NetScaler - Defect ID: NSUI-20946

When you click the Dashboard or the Reporting tab in the NetScaler GUI, NetScaler might display the following error message: "Error Loading ChartDirector for PHP Extension."

Citrix NetScaler - Defect ID: NSUI-20946

When you click the Dashboard or the Reporting tab in the NetScaler GUI, NetScaler might display the following error message: "Error Loading ChartDirector for PHP Extension."

Last updated on April 29th, 2026

BugZero Risk Score0.0 Coming soon

Bug Details

Links

Top Citrix NetScaler Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
0.0 Coming soon