The vendor has published 2 unique mention(s) for this bug: 1. CloudConnect will not work when NetScaler Console on-prem connects to the NetScaler Console service through an unauthenticated proxy. 2. CloudConnect will not work when NetScaler Console on-prem connects to the NetScaler Console service through an unauthenticated proxy. Workaround: While configuring the proxy server on NetScaler Console on-prem, set both the username and password fields to "default" even if the proxy does not require authentication. Modules: 1. Infrastructure Latest urls for this bug: 1. https://docs.netscaler.com/en-us/updates?product=NetScaler%20Console%20on-prem%20%28ADM%29&version=13.1&build=62.27 2. https://docs.netscaler.com/en-us/updates?product=NetScaler%20Console%20on-prem%20%28ADM%29&version=14.1&build=60.57