BugZero | Citrix NetScaler BugID NSHELP-38195 - Incoming requests to the external HSM might tempor...

Citrix NetScaler - Defect ID: NSHELP-38195

Incoming requests to the external HSM might temporarily fail, when the SafeNet Gateway restarts. This issues occurs in one of the following conditions: A processing thread within the gateway becomes unresponsive. A thread remains busy for an extended period, preventing normal operation.

Citrix NetScaler - Defect ID: NSHELP-38195

Incoming requests to the external HSM might temporarily fail, when the SafeNet Gateway restarts. This issues occurs in one of the following conditions: A processing thread within the gateway becomes unresponsive. A thread remains busy for an extended period, preventing normal operation.

Last updated on April 28th, 2026

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Bug Details

Status: Fixed

Description

The vendor has published 1 unique mention(s) for this bug: 1. Incoming requests to the external HSM might temporarily fail, when the SafeNet Gateway restarts. This issues occurs in one of the following conditions: A processing thread within the gateway becomes unresponsive. A thread remains busy for an extended period, preventing normal operation. Modules: 1. SSL Latest urls for this bug: 1. https://docs.netscaler.com/en-us/updates?product=NetScaler%20ADC%20%28includes%20NetScaler%20Gateway%29&version=14.1&build=51.80

Change history

2026-04-28 Added: 14.1 Build 51.80

2026-04-28 Removed: Build 14.1-51.80

2025-10-22 Removed: Build 14.1-51.72

2025-09-29 Added: Build 14.1-51.80

2025-09-11 Added: Build 14.1-51.72

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Citrix NetScaler - Defect ID: NSHELP-38195

Incoming requests to the external HSM might temporarily fail, when the SafeNet Gateway restarts. This issues occurs in one of the following conditions: A processing thread within the gateway becomes unresponsive. A thread remains busy for an extended period, preventing normal operation.

Citrix NetScaler - Defect ID: NSHELP-38195

Incoming requests to the external HSM might temporarily fail, when the SafeNet Gateway restarts. This issues occurs in one of the following conditions: A processing thread within the gateway becomes unresponsive. A thread remains busy for an extended period, preventing normal operation.

Last updated on April 28th, 2026

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Bug Details

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Top Citrix NetScaler Defects

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