OPERATIONAL DEFECT DATABASE
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N9K-GX2 switches may reboot unexpectedly due to csusd process crash. The following log entries are generated when this occurs: %SYSMGR-SLOT1-2-SERVICE_CRASHED: Service "csusd" (PID 9424) hasn't caught signal 11 (core will be saved). %SYSMGR-SLOT1-2-HAP_FAILURE_SUP_RESET: Service "csusd" in vdc 1 has had a hap failure %MODULE-2-MOD_DIAG_FAIL: Module 1 (Serial number: XXXXXXXXXXX) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0xa65) `show system reset-reason` ----- reset reason for module 1 (from Supervisor in slot 1) --- 1) At 937014 usecs after Tue Aug 22 09:00:26 2023 Reason: Reset Requested due to Fatal Module Error Service: System manager Version: 10.2(4) `show module internal exceptionlog module 1` ********* Exception info for module 1 ******** exception information --- exception instance 1 ---- Module Slot Number: 1 Device Id : 134 Device Name : System Manager Device Errorcode : 0x00000a65 Device ID : 00 (0x00) Device Instance : 00 (0x00) Dev Type (HW/SW) : 10 (0x0a) ErrNum (devInfo) : 101 (0x65) System Errorcode : 0x401e008a Service on linecard had a hap-reset Error Type : FATAL error PhyPortLayer : 0x0 Port(s) Affected : Error Description : csusd hap reset DSAP : 0 (0x0) UUID : 1 (0x1) Time : (null) (Ticks: 64E408AA jiffies)
Only impacts N9K-C9332D-GX2B & N9K-C9364D-GX2A Running 10.2(6), 10.3(3), 10.4(1) or earlier releases
There are no workarounds for this.
The fix for this issue has been committed in 10.2(7)M, 10.3(4a)M, 10.4(2)F and later releases.
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