Symptom

A Cisco device running IOS XE might experience an unexpected reboot while Smart agent verifies a Crypto signature, RSA key verification and/or Crypto check ID certificate. switch uptime is 6 hours, 10 minutes Uptime for this control processor is 6 hours, 12 minutes System returned to ROM by Critical software exception at 16:38:01 GMT Tue Dec 7 2021 System restarted at 13:50:12 GMT Tue Jan 3 2023 System image file is "flash:packages.conf" Last reload reason: Critical software exception ------------------ show logging onboard switch active uptime detail ------------------ -------------------------------------------------------------------------------- UPTIME SUMMARY INFORMATION -------------------------------------------------------------------------------- First customer power on : 10/09/2021 06:12:28 Total uptime : 1 years 2 weeks 0 days 9 hours 45 minutes Total downtime : 0 years 10 weeks 2 days 3 hours 51 minutes Number of resets : 52 Number of slot changes : 0 Current reset reason : Critical software exception Current reset timestamp : 01/03/2023 13:50:05 Current slot : 1 Chassis type : 0 Current uptime : 0 years 0 weeks 0 days 6 hours 0 minutes --------------------------------------------------------------------------------

Conditions

IOS XE RSA verify Smart licensing

Workaround

None known at this time.

Further Problem Description