Symptom

Unable to update C9130 EWC OS to target image located in external SFTP server through CLI. The following error is being generated: FAILED: Failed to download file sftp://[user]@[host]//home/mc807e/C9800-AP-iosxe-wlc.bin: Jun 24 10:45:14.121 %INSTALL-3-OPERATION_ERROR_MESSAGE: R0/0: install_engine: Failed to install_add package sftp://[user]@[host]//home/mc807e/C9800-AP-iosxe-wlc.bin, Error: Failed to download file sftp://[user]@[host]//home/mc807e/C9800-AP-iosxe-wlc.bin:

Conditions

The SFTP protocol is in use

Workaround

Use HTTP protocol instead

Further Problem Description