Symptom

Cannot deploy access control policy to FTD after 6.6.1 upgrade. "Deployment failed due to failure retrieving running configuration from device. Retry deployment." The following logs can be found in FMC /var/opt/CSCOpx/MDC/log/operation/vmsbesvcs.log log for the FTD UUID. "Failed to get version upgrade information for device:" Key: NGFW_UPGRADE is missing in map file "Failed to upload configuration from device: " 05-Feb-2021 13:48:57.489,[ERROR],(PlatformBladeJob.java:4345),Failed to get version upgrade information for device: 089f3aa0-eed9-11ea-861b-d94430ff72d3Key: NGFW_UPGRADE is missing in map file.,com.cisco.nm.vms.provision.provmgr.PlatformBladeJob,admin -1241963891 com.cisco.nm.vms.provision.provmgr.PlatformBladeJob@609971fe-1612197097773.101 05-Feb-2021 13:48:57.489,[ERROR],(PlatformBladeJob.java:4345),Failed to get version upgrade information for device: 089f3aa0-eed9-11ea-861b-d94430ff72d3Key: NGFW_UPGRADE is missing in map file.,com.cisco.nm.vms.provision.provmgr.PlatformBladeJob,admin -1241963891 com.cisco.nm.vms.provision.provmgr.PlatformBladeJob@609971fe-1612197097773.101 05-Feb-2021 13:48:57.490,[ERROR],(PlatformBladeJob.java:767),Failed to upload configuration from device: 089f3aa0-eed9-11ea-861b-d94430ff72d3,com.cisco.nm.vms.provision.provmgr.PlatformBladeJob,admin -1241963891 com.cisco.nm.vms.provision.provmgr.PlatformBladeJob@609971fe-1612197097773.101 05-Feb-2021 13:48:57.490,[ERROR],(PlatformBladeJob.java:767),Failed to upload configuration from device: 089f3aa0-eed9-11ea-861b-d94430ff72d3,com.cisco.nm.vms.provision.provmgr.PlatformBladeJob,admin -1241963891 com.cisco.nm.vms.provision.provmgr.PlatformBladeJob@609971fe-1612197097773.101

Conditions

6.6.1 upgrade.

Workaround

1 - SSH in to the FTD Verify the timestamp on last_heartbeat.msg: > expert $ sudo su ls -ltr /ngfw/var/tmp/last_heartbeat.msg -rw-rw-r-- 1 www root 1271 Jan 19 10:00 /ngfw/var/tmp/last_heartbeat.msg 2 - Remove the file: rm /ngfw/var/tmp/last_heartbeat.msg 3 - Deploy the policy

Further Problem Description