Symptom

+ Below logs 2020 Dec 2 19:42:14 R3-USFWT-05-LF1 %LICMGR-5-LOG_SMART_LIC_EVAL_START: (pid=2294) Entering evaluation period 2020 Dec 2 19:42:16 R3-USFWT-05-LF1 last message repeated 1 time 2020 Dec 2 19:42:16 R3-USFWT-05-LF1 %SYSMGR-2-SERVICE_CRASHED: Service "licmgr" (PID 2294) hasn't caught signal 11 (core will be saved). 2020 Dec 2 19:42:16 R3-USFWT-05-LF1 %CALLHOME-2-EVENT: SW_CRASH 2020 Dec 2 19:42:16 R3-USFWT-05-LF1 %LICMGR-5-LOG_SMART_LIC_EVAL_START: (pid=26014) Entering evaluation period 2020 Dec 2 19:42:17 R3-USFWT-05-LF1 last message repeated 1 time 2020 Dec 2 19:42:17 R3-USFWT-05-LF1 %LICMGR-5-LOG_SMART_LIC_COMM_RESTORED: (pid=26014) Communications with the Cisco Smart Software Manager or satellite restored 2020 Dec 2 19:43:36 R3-USFWT-05-LF1 %SYSMGR-2-SERVICE_CRASHED: Service "licmgr" (PID 26014) hasn't caught signal 6 (core will be saved). 2020 Dec 2 19:43:37 R3-USFWT-05-LF1 %LICMGR-5-LOG_SMART_LIC_EVAL_START: (pid=6479) Entering evaluation period 2020 Dec 2 19:43:38 R3-USFWT-05-LF1 last message repeated 1 time 2020 Dec 2 19:43:38 R3-USFWT-05-LF1 %LICMGR-5-LOG_SMART_LIC_COMM_RESTORED: (pid=6479) Communications with the Cisco Smart Software Manager or satellite restored 2020 Dec 2 19:43:44 R3-USFWT-05-LF1 %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configured from vty by on @pts/4 2020 Dec 2 19:44:47 R3-USFWT-05-LF1 %UFDM-3-FIB_IPv4_ADJ_CONSISTENCY_CHECKER_PASS: FIB IPv4 adjacency consistency checker PASSED on slot 1 2020 Dec 2 19:44:47 R3-USFWT-05-LF1 %UFDM-3-FIB_IPv4_ROUTE_CONSISTENCY_CHECKER_PASS: FIB IPv4 route consistency checker PASSED on slot 1 2020 Dec 2 19:45:16 R3-USFWT-05-LF1 %CALLHOME-2-EVENT: SW_CRASH licmgr in slot 1 crashed with crash type : stateful crash 2020 Dec 2 20:24:48 R3-USFWT-05-LF1 %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configured from vty by A1264370-3 on @pts/4 2020 Dec 2 20:28:32 R3-USFWT-05-LF1 %LICMGR-3-LOG_SMART_LIC_AGENT_REG_FAILED: (pid=6479) Smart Agent for Licensing Registration with the Cisco Smart Software Manager or satellite failed: Response error: The product '' and sudi { udi_pid: nil +licmgr cores generated show core VDC Module Instance Process-name PID Date(Year-Month-Day Time) --- ------ -------- --------------- -------- ------------------------- 1 1 1 licmgr 2294 2020-12-02 19:42:43 1 1 1 licmgr 26014 2020-12-02 19:43:54

Conditions

+platform :C93180YC-FX +version : 9.3(4) +executing below commands and having satellite cmd=configure terminal ; feature license smart (SUCCESS) Wed Dec 2 19:42:15 2020:type=update:id=::changing value of ContactEmail to Wed Dec 2 19:42:15 2020:type=update:id=::callhome enabled Wed Dec 2 19:42:15 2020:type=update:id=::adding url address:user=https:cmd= to destination profile:CiscoTAC-1 cmd=configure terminal ; callhome (SUCCESS) cmd=configure terminal ; callhome (SUCCESS) cmd=changing value of ContactEmail to cmd=configure terminal ; callhome ; email-contact (SUCCESS) cmd=configure terminal ; callhome ; destination-profile CiscoTAC-1 transport-method http (SUCCESS) cmd=adding url address: to destination profile:CiscoTAC-1 cmd=configure terminal ; callhome ; destination-profile CiscoTAC-1 index 1 http (SUCCESS) cmd=run guestshell sudo rpm -qi dcnm_tracker (SUCCESS) cmd=run guestshell sudo rpm -qi dcnm_tracker (SUCCESS) cmd=smtp server: configured with port:25, from email addr:, reply to email addr:, return receipt addr: cmd=setting transport http vrf: management cmd=configure terminal ; callhome ; transport http use-vrf management (SUCCESS) ... cmd=license smart register idtoken ******** (FAILURE)

Workaround

Further Problem Description