OPERATIONAL DEFECT DATABASE
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When rebooted, some Firebox T80 devices might incorrectly reset the boot date to 1 January 1970 because the internal CR2032 battery has failed. As a result, these issues can occur: The Firebox fails to connect to WatchGuard Cloud.AuthPoint authentication fails for VPN users.You cannot connect to the Firebox through Fireware Web UI or WatchGuard System Manager.Mobile VPN with SSL stops working.Signature updates fail. To verify the system date and time on your Firebox, connect to the Firebox with the Fireware Command Line Interface (CLI), and use the sysinfo command. For more information about using the CLI, go to Fireware CLI Reference.
It might be necessary to replace the CR2032 lithium battery in the device. This procedure requires you to open the Firebox cover to replace the system battery. This procedure will not void your warranty. If there is any evidence of battery leakage or corrosion to surrounding components, we recommend you do not replace the battery, and contact support for an RMA replacement for the device. Items Required CR2032 3V Lithium replacement battery (name brand recommended)Star (Torx) screwdriverNon-conductive object such as a plastic or wood stickProtective gloves Before you Begin Power off the Firebox with the switch on the back of the device. Unplug the power cable from the Firebox. Wait several minutes for the components to discharge before you start this procedure. Open the Firebox Cover With a star (torx) screwdriver, remove the indicated 5 screws on the device.Remove the top cover (remove any warranty seal labels as required). This procedure will not void your warranty. Locate the CR2032 lithium battery on the circuit board. For this step, we recommend you wear disposable protective gloves. Use a non-conductive item, such as a plastic or wood object, to push down on the gold metal bracket under the battery. Carefully remove the battery from the battery holder.Examine the battery and surrounding components for leakage or corrosion.If there is any evidence of battery leakage or corrosion to surrounding components, we recommend you do not replace the battery, and contact support for an RMA replacement for the device. Place the old battery in a plastic bag. Make sure you dispose of the old battery in accordance with your local regulations for recycling and waste. Replace the Battery If there is no evidence of battery leakage or corrosion to surrounding components, you can safely replace the battery: Place your new battery on a non-conductive surface.Confirm the orientation of your new battery. The positive side with the text faces up. Push down against the gold metal bracket and place the battery above it into the battery holder. Use your other hand to push down on the battery to firmly snap the battery into place in the holder. Confirm that the battery is firmly installed and oriented correctly with the positive side with the text facing up. Replace the Firebox Cover and Power On the Firebox Replace the cover of the Firebox and tighten the five cover screws. After the cover is secure, plug the power cable in to the Firebox. Turn the power switch on to start up the Firebox. Note: The Firebox T80 fan is designed to turn on when the device detects elevated temperatures. By default, the fan might run for a few minutes when the Firebox boots up. If the battery replacement is successful, the Firebox will boot normally and automatically update the system time when it successfully connects to the network and synchronizes with an NTP server.
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