OPERATIONAL DEFECT DATABASE
...
...
This issue applies to WatchGuard EPP, EDR, EDR Core, EPDR, and Advanced EPDR. It was resolved in Hotfix WGUA-2680. This hotfix is available for Endpoint Security protection software v8.00.22.0024. A fix is included in Endpoint Security protection software v 8.00.22.0025 and higher. For information on how to determine the version of your WatchGuard Endpoint Security product, go to Determine the Software Version in Help Center. Sometimes protection errors occur on devices with WatchGuard Endpoint Security installed from the Status tab of the management UI. File Details The hotfix updates these files: File NameLocationFile VersionModification DatePSNWSC.dllC:\Program Files (x86)\Panda Security\WAC\PSNWSC.dll4.0.18.116 January 2024PKNMDT.dllC:\Program Files (x86)\Panda Security\WAC\PKNMDT.dll4.6.4.1076 March 2024PSNCSysAction.exeC:\Program Files (x86)\Panda Security\WAC\PSNCSysAction.exe8.0.22.2418 March 2024PSANModAdiag.dllC:\Program Files (x86)\Panda Security\WAC\PSANModAdiag.dll4.0.17.44 April 2024PSANModCtrlCfg.dllC:\Program Files (x86)\Panda Security\WAC\PSANModCtrlCfg.dll4.0.19.13 April 2024WGDiag.dllC:\Program Files (x86)\Panda Security\WAC\WADiag.dll4.5.12.428 May 2024
A hotfix is available to resolve this issue. It is available for Endpoint Security protection software v8.00.22.0024 and later. The hotfix improves protection diagnostics and automatic protection error repair. To apply a hotfix on the affected endpoint: Download and save the hotfix file to the endpoint: https://www.pandasecurity.com/resources/sop/pad/hf-wgua2680_diagnosticstatus.exeDouble-click the downloaded file.The hotfix installation does not require you to restart the computer. However, under certain circumstances, you might be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer immediately, select No when prompted. This postpones the application of the hotfix until the next system restart. To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart. Verify Hotfix Application To confirm the correct application of the hotfix, check the file version (in File Details section) or verify the values of these registry keys. 32-Bit Architecture64-Bit ArchitectureRegistry KeyValueRegistry KeyValueHKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_RecoveryRevision [REG_DWORD]2HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery Revision[REG_DWORD] 2 HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery Result [REG_DWORD] 0 = Success1 = Not Applied2 = Error9 = On Reboot Operation HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery Result[REG_DWORD] 0 = Success1 = Not Applied2 = Error9 = On Reboot Operation
Click on a version to see all relevant bugs
WatchGuard Technologies Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
