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OPERATIONAL DEFECT DATABASE
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Customers may experience a failure in app installation via the Hub when a corrupt package with the same name already exists in the Munki cache folder. Symptoms include: The installation process does not progress or retry.Errors in the Hub log indicating issues with moving downloaded packages into the cache due to existing corrupt files. Hub Log Snippet 2024-03-14 13:06:46+0530 Default 4898 Intelligent Hub: [com.vmware.hub.hubservices:installMonitor] setAppInstallStatusDiffInfo App : com.vmw.macos.[REDACTED]-Sensor, status downloading(progress: 99.0) 2024-03-14 13:06:46+0530 Default 582 hubd: [com.vmware.hub.softwaredistribution:SoftwareDownloads] Download Progress(com.vmw.macos.[REDACTED]-Sensor): 100 2024-03-14 13:06:46+0530 Default 4898 Intelligent Hub: [com.vmware.hub.hubservices:installMonitor] setAppInstallStatusDiffInfo App : com.vmw.macos.[REDACTED]-Sensor, status installing 2024-03-14 13:06:46+0530 Error 582 hubd: [com.vmware.hub.softwaredistribution:SoftwareDownloads] Finished downloading com.vmw.macos.[REDACTED]-Sensor but unable to remove the download extension. Error: “[REDACTED]-7.04.17506.0-4766519-mac-7.04.17506.0.pkg.download” couldn’t be moved to “Cache” because an item with the same name already exists. 2024-03-14 13:06:46+0530 Error 582 hubd: [com.vmware.hub.softwaredistribution:SoftwareDownloads] Error while downloading com.vmw.macos.[REDACTED]-Sensor. Download will be retried. Error code: 5000, Response: The operation couldn’t be completed. (Unable to remove the download extension. error 5000.) 2024-03-14 13:06:46+0530 Default 4898 Intelligent Hub: [com.vmware.hub.hubservices:installMonitor] setAppInstallStatusDiffInfo App : com.vmw.macos.[REDACTED]-Sensor, status downloadFailed
The root cause of the installation failure is that Munki is unable to overwrite or remove a corrupt package already present in the cache directory at /Library/Application\ Support/AirWatch/Data/Munki/Managed\ Installs/Cache. This prevents the new package from being placed into the cache, thus interrupting the installation process.
Failure to install necessary software can affect productivity and access to critical applications. It is important to address this issue promptly to maintain operational efficiency.
Update 4/17/23 The issue has been resolved in Hub version 24.01.1 https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/services/rn/vmware-workspace-one-intelligent-hub-for-macos-release-notes/index.html#Workspace%20ONE%20Intelligent%20Hub%2024.01.1%20-%20April%202024 The update modifies the Hub’s behavior to: Automatically delete a corrupted package from the cache if an installation attempt fails. Subsequently, the Hub will download a fresh copy of the package and attempt a new installation. This fix ensures that corrupt packages do not prevent the successful installation of new applications, thereby enhancing reliability and user experience.