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VMware Workspace ONE Assist Installer 23.10 is GA as of 11/9/2023!
The VMware Workspace ONE team is excited to announce that VMware Workspace ONE® Assist 23.10 is publicly available.What's NewReduced latency and improved real-time streaming experience for Windows devicesWorkspace ONE Assist now supports improved streaming and controls for windows devices during a screen share session by leveraging hardware acceleration and efficient adaptation algorithms.Improved remoting experience includes:Hardware accelerated video codec.Dynamic video codec negotiation.Adaptive bitrate based on measured network parameters.Improved resiliency of enrollment flows for Assist Android agentWorkspace ONE Assist now supports detailed enrollment health check and retry mechanism in Android devices. With this enhancement, any failures that can be mitigated are handled without any manual interventions. Event logs within the UEM console now provide consistent enrollment status (Success/Failure).Support for fine gesture controls on Android that allows actions like drag/drop, pattern unlocks, and long pressesWorkspace ONE Assist now supports fine gesture controls on Android that allows actions like drag/drop, pattern unlocks, and long presses. With this enhancement, admins can now unlock devices remotely through an Assist session to continue troubleshooting or maintenance.Expanded support for Unattended mode across all Corporate owned Windows devicesIn this release, we have expanded the support for unattended mode on all corporate owned Windows devices. Windows devices with Azure AD or Domain joined is no longer a requirement for unattended screen share sessions.Note: Windows devices must have Intelligent Hub v23.10.To perform an unattended session, start the remote support session with the screen share tool. Starting a session with the file manager or remote shell tool will default the session to attended mode. Support for unattended remote control on Motorola devices with the OEM configurationAssist leverages the Google screencast APIs and accessibility permission to provide remote control capabilities on Motorola devices which often requires manual interactions to grant permissions which is not ideal for unattended use cases.With this release, we are adding support for remote control using the OEM configurations available through the 'Moto OEMConfig' application.Minimum requirements: OS 13Moto OEMConfig v13.03.0320 or later Configurations for Moto OEMConfig application: Activate 'Managed Access' in application configuration.Activate 'Display over the other app settings' and add package name 'com.airwatch.rm.agent' (UEM resource portal) or 'com.airwatch.rm.agent.cloud' (playstore version) based on use cases.'Grant Access' for 'Remote Control'. com.airwatch.rm.agent: Grant Access: TruePackage Name: 'com.airwatch.rm.agent' (UEM resource portal)App Certificate: 54:BF:43:56:6C:CE:2A:53:3A:F0:85:E1:FB:B7:92:61:9D:B9:3E:D0:C2:DB:0C:A6:FA:D8:90:87:3F:9A:C2:90 com.airwatch.rm.agent.cloud: Grant Access: TruePackage Name: 'com.airwatch.rm.agent.cloud' (Playstore version)App Certificate: D2:4E:43:63:C4:1F:A7:08:55:1B:EA:4E:F4:27:4C:DF:FA:F3:80:01:D4:C1:0A:89:30:BA:4B:AA:2F:4F:47:35 Known Issues: Single laptop keyboard injections are injected twice. Example – ‘a’ is injected as ‘aa’Key combinations are not functional. Example – ‘Shift + a’ Support for Android 14Announcing support for Android devices running OS 14.Support for iOS 17 and iPad OS 17Announcing support for iOS and iPad devices running OS 17.Support for macOS 14Announcing support for macOS devices running OS 14.Resolved Issues AET-8958: Android - During session collaboration, participant list on device is blank.AET-11526: macOS - "A monitor has been unplugged from remote system" message is seen in the console after recovering from a reboot DR though monitor wasn’t connected and unplugged.AET-13523: macOS - Screen recording shows two Assist core permissions.AET-13632: Android Assist app notification shows empty contentAET-13956: Windows - Black screen/capture is seen when connecting to a share screen session.AET-14067: macOS - macOS 23.07 fails to connect on VPN.AET-14126: macOS - Process Name shows 'Not Available' while connected with Assist. Known Issues AET-14143: Windows - Multi monitor icon is seen even after disconnecting the monitors in an active session. Documentation and Links: Release Notes: VMware Workspace ONE Assist Release Notes VMware Workspace ONE Assist for Android - Release Notes VMware Workspace ONE Assist for macOS - Release Notes VMware Workspace ONE Assist for Windows Desktop - Release Notes Documentation Link: VMware Workspace ONE Assist - Product Documentation Download Link: Product Page on My Workspace ONE VMware Workspace ONE Assist 23.10 Installer VMware Workspace ONE Assist 23.10 macOS VMware Workspace ONE Assist 23.10 for Windows Desktop VMware Workspace ONE Assist 23.10 for Android (Attended) VMware Workspace ONE Assist 23.10 for Android (Unattended)