Symptoms
The Windows Start menu will not work when DEM settings manage it and Imprivata Transparent Lock is also in use.
Symptoms seen can be similar to:
The start menu won’t open if you click on it.If you have two screens, the start menu on the left screen doesn’t work, but on the right screen, it does. After you click on the right screen start menu, the start menu on the left screen also works.
Purpose
This KB article will describe why this issue happens and how you can solve it by excluding an Imprivata executable from DEM DirectFlex.
Cause
The issue is caused by the DEM DirectFlex mechanism, causing a conflict with the Imprivata process.
Impact / Risks
The provided solution in this KB does not have any impact on the functionality of both DEM and Imprivata.
Resolution
We will follow the step-by-step procedure outlined here Troubleshoot DirectFlex Applications in Solution 2 to exclude the agent from the hooking mechanism by adding the Imprivata executable "ISXAgent.exe" to the DEM "DLLinjection.xml" file
The "DLLinjection.xml" file from step 2 (b) should resemble the following:
<?xml version="1.0" encoding="utf-8"?>
<agentConfiguration>
<setting type="exclude" list="ISXAgent.exe" />
</agentConfiguration>
Related Information
VMware documentation on troubleshooting DirectFlex Applications: Troubleshoot DirectFlex Applications
