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After a user clicks the redirection button of the Topaz signature pad device, the redirection may not work. The button will return to an unselected status after a few seconds.T-LBK462-HSX-R, T-LBK462-HSB-R, T-LBK460-HSB-R devices can be impacted.The issue may be more prevalent with a USB-C port hub device in use. Horizon Client Logs will display messages similar to the following with trace logging enabled. Enabling Trace Logs: USB logs collection enhancement for VMware Horizon Client and View Agent 2012 and later (86349) Log Location: Location of Horizon (VDM) log files (1027744) debug-<nnn>.txt: 2023-02-22T16:21:41.146+08:00 TRACE (2908-1CE0) <vmware-usbd> [vmware-remotemks] 0 2023-02-22T16:21:41.146+08:00 TRACE (2908-1CE0) <vmware-usbd> [vmware-remotemks] 0 2023-02-22T16:21:41.146+08:00 TRACE (2908-1CE0) <vmware-usbd> [vmware-remotemks] mmfw_PostMsg_Tracked 2023-02-22T16:21:44.299+08:00 DEBUG (2908-1CE0) <vmware-usbd> [vmware-remotemks] USBArbLib: IN CONNECT_FAILED: DevID(a06a80043): failedStatus(4). 2023-02-22T16:21:44.299+08:00 DEBUG (2908-1CE0) <vmware-usbd> [vmware-remotemks] USBGA: DevID(a06a80043): Device connect complete, status(4). 2023-02-22T16:21:44.299+08:00 DEBUG (2908-1CE0) <vmware-usbd> [vmware-remotemks] USBGA: DevID(2000000a06a80043): Failed to connect device, failedStatus(4). 2023-02-22T16:21:44.299+08:00 DEBUG (2908-1CE0) <vmware-usbd> [vmware-remotemks] viewusb_op_notif_error: [Id: 2000000a06a80043], msgId=334, msgParam=Topaz HID Tablet 2023-02-22T16:21:44.299+08:00 TRACE (2908-1CE0) <vmware-usbd> [vmware-remotemks] mmfw_PostMsg_Tracked vmware-usbarb-<nnn>.log 2023-02-22T08:21:27.804Z In(05) host-8836 USBArb: USBArb_ClientClaimDevice: DevID(a06a80043): Claiming device for client 'USBD10504'. 2023-02-22T08:21:27.804Z In(06) host-8836 USBArb: UsbArb_UpdateAutoConnect: Updating autoconnect to 0. 2023-02-22T08:21:27.804Z Wa(03) host-8836 USBArbW: USBArbIOCtlSync: ioctl(8101234c) failed. Error(0x1f): A device attached to the system is not functioning 2023-02-22T08:21:27.804Z In(06) host-8836 USBArb: UsbArbSendEnumerations: USBArb: UsbArbSendEnumerations: DevID(a06a80043): Device 3: name:Topaz\ HID\ Tablet vid:06a8 pid:0043 path:1/1/2 speed:full family:hid instanceId:USB\\VID_06A8&PID_0043\\5&32DEC797&0&3 arbRuntimeKey:a version:5 owner:USBD10504. 2023-02-22T08:21:44.298Z Wa(03) host-8836 USBArbW: USBArbConnectDone: DevID(a06a80043): Connect failed. Error(0x79): The semaphore timeout period has expired. 2023-02-22T08:21:44.299Z Wa(03) host-8836 USBArbW: USBArbConnectDone: DevID(a06a80043): Failed to connect device to client(1B72597E1A0), client name 'USBD10504', error(0x4). 2023-02-22T08:21:44.299Z In(05) host-8836 USBArbW: USBArbCloseDevice: DevID(a06a80043): Closing device. 2023-02-22T08:21:44.299Z In(05) host-8836 USBArb: USBArb_ClientUnclaimDevice: DevID(a06a80043): Unclaiming device for client 'USBD10504'. 2022-12-22T08:21:44.299Z In(06) host-8836 USBArb: UsbArb_UpdateAutoConnect: Updating autoconnect to 0.
This is an issue related to power management for USB devices in the windows operating system.
1. Find the Topaz device in the device manager panel of the windows client machine2. Go to its root hub and right-click to open its properties.3. Uncheck the power option - Allow the computer to turn off this device to save powerSample Screenshot: