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OPERATIONAL DEFECT DATABASE
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vRA / vRO is not accessible. deploy.sh fails to start servicesRunning command: kubectl describe pod <name-of-pod>, returns with message Error from server (NotFound): pods <name-of-pod> not found.When running command: kubectl -n prelude get pods, the pod status shows ImageInspectError. root@ [ ~ ]# kubectl -n prelude get pods NAME READY STATUS RESTARTS AGE abx-service-app-6c6d6fdc8-m498x 0/2 Init:0/1 0 20h adapter-host-service-app-6f4c48f7c9-48gfh 0/1 Init:0/1 0 20h approval-service-app-6c8f5fd877-rh589 0/1 Init:0/2 0 20h assessment-service-app-7c9857c779-q49c5 0/1 Init:0/2 0 20h catalog-service-app-6d9cdc77db-8qvgs 0/1 Init:0/2 0 20h cgs-service-app-77f69d6d7-7sgtg 0/1 Init:0/2 0 20h cmx-service-app-7b548c6976-qff5w 0/1 Init:0/1 0 20h codestream-app-597ddb5bbd-m87hc 0/1 Init:0/2 0 20h ebs-app-7dbdc87c7-9hf4j 0/1 Init:ImageInspectError 0 20h form-service-app-5fb589d8f9-4tgnz 0/1 Init:0/1 0 20h hcmp-service-app-7bb795cd5-z978s 0/1 Init:0/1 0 20h identity-service-app-5f55579cc7-7k7q2 1/1 Running 0 20h migration-service-app-6db499898f-4bvdb 0/1 Init:0/1 0 20h no-license-app-6f6f58bcc7-9dz7p 1/1 Running 0 20h postgres-0 1/1 Running 0 20h project-service-app-5bb4f6d5cb-j5b76 0/1 Init:0/1 0 20h provisioning-service-app-c976b74f8-vzlp7 0/1 Init:0/1 0 20h proxy-service-7564886dd-jzrmm 1/1 Running 0 20h rabbitmq-ha-0 1/1 Running 0 20h relocation-service-app-656ff44c7b-dp6kv 0/1 Init:0/1 0 20h tango-blueprint-service-app-7f4768bf48-tt5tg 0/1 Init:0/2 0 20h tango-vro-gateway-app-59ccb79bd5-8lnvv 0/1 Init:0/1 0 20h terraform-service-app-58ff6b4b5-2b28b 0/2 Init:ImageInspectError 0 20h user-profile-service-app-785cbc9875-jgqn9 1/1 Running 0 20h vco-app-95cd5b9ff-pdfwx 2/3 ImageInspectError 0 20h
vRA UI shows 404 page not found. Services fail to start.Deploy.sh fails with an error starting pods.
VMware is aware of this issue.See the Workaround below for additional information and next steps.
Prerequisites Please take simultaneous non-memory snapshots of each virtual appliance(s) in the cluster.You have access to root user and passwordYou have SSH or console access to each virtual appliance. Procedure SSH / PuTTy into the virtual appliance in the cluster experiencing these Symptoms.Run the following commands Shutdown services /opt/scripts/deploy.sh --shutdown Remove cleanup files. Perform this on any node experiencing the Symptoms described. rm -f /var/vmware/prelude/docker/last-cleanup Reboot the applianceRun first-boot checks vracli status first-boot -w 1800 Wait or repeat the above until it reports the following First boot complete Start services /opt/scripts/deploy.sh Verify services are available by logging into the vRA / vRO portals and/or ensuring deploy.log reports back Deployment Success.