Details

Purpose In order to focus on incorporating functionality available in newer versions of the Android operating system, Workspace ONE Intelligent Hub, Assist, SDK, and Launcher for Android will drop support for devices using Android OS 6.x upon release of Android 14 (expected in Q3 2023) and Android OS 7.x upon release of Android 15 (expected Q3 2024). Upon Android 14’s release (expected in Q3 2023), new releases of Workspace ONE Intelligent Hub, Assist, SDK, and Launcher will no longer support Android 6.x. Upon Android 15’s release (expected in Q3 2024), new releases of Workspace ONE Intelligent Hub, Assist, SDK, and Launcher will no longer support Android 7.x. Android 6 and Android 7 were originally released back in 2015 and 2016, and to maintain the most robust security posture it is strongly recommended to stay on more updated operating system versions. Impact / Risks Enrolled devices will not be impacted when the new app releases become available in Google Play and the My Workspace ONE portal. The devices will simply not update to the newest version of the Workspace ONE Intelligent Hub, Assist, SDK or Launcher and remain on the existing version of the software. Resolution Customers should upgrade their Android devices to meet the minimum operating system requirements to utilize subsequent Workspace ONE Intelligent Hub, Assist, SDK, and Launcher releases. After upgrading the Android OS: The Workspace ONE Intelligent Hub can be updated through the Google Play Store.The latest versions of Workspace ONE Assist can be downloaded from the My Workspace ONE portal and deployed through the Workspace ONE UEM console as an internal app.To receive new versions of Workspace ONE Launcher, navigate to Groups & Settings > All Settings > Devices & Users > Android > Service Applications > AirWatch Launcher Version. Then select the version of Launcher to be deployed to devices. Learn more about the end of support for Android 5.1.x and our general support policy in our knowledge base.